How clearly do you think you give directions? I’m not talking about directions to a specific location; I’m talking about giving instructions to someone else so they understand what you want. If you think you are pretty good in doing … Continue reading
More "Fightin' Words"
Watching Glenn Beck on the Bill O’Reilly show talk about one of his callers …. I think the discussion was about the Health Care bill that is trying to make it through the US House and Senate. As the female … Continue reading
Filed under: communication Permalink
This Explains It!
Doesn’t this make things crystal clear?!!
Filed under: communication, human factors, intention, interpretation, listening Permalink
When is a question not a question?
The human factors in aviation accidents is fascinating. Looking at this from a communications perspective, one of the events that sticks out in my mind, probably because it happens frequently to all of us, is the air traffic controller made … Continue reading
Filed under: Aviation Posts, communication, human factors, intention, interpretation, leadership, listening Permalink
Harley Haircut
A client and I were emailing back and forth about a challenge he was having with one of his employees. His frustration level was high, and he desperately needed a break. It was about four p.m., and he decided to … Continue reading
Filed under: communication, intention, interpretation Permalink
