Where Behavioral Leadership Meets Emotional Intelligence – Shari Frisinger

Daily Archives: August 14, 2009

Allied Pilots Association vs. American Airlines

In a recent article in the Dallas Business Journal, it appears the Allied Pilots Association, the union for American Airlines pilots, has taken offense to American Airlines ‘counseling session with dispatchers’ regarding fuel requirements calculations. The union believes that AA … Continue reading

Leadership Lessons Learned

At a recent Leadership workshop I facilitated, we opened the session sharing our ‘lessons learned’. Three had to do with listening and 12 had to do with effective communication. Among the responses were “check for understanding”, “avoid being judgmental”, “quick … Continue reading