I have just returned from NYC and an exciting conference … Air Carriers Purchasing Conference. The primary purpose of this organization is to connect airlines and ’suppliers’ — those of us that want to do business with suppliers. This was my sixth year to attend.  Although there were many new faces, it was reassuring and energizing to have dozens of people ask me “Shari, when is your breakout session? I want to be there!” To those of you that asked, I appreciate your interest and check my website for my future sessions and keynote appearances. There were numerous instances where the people I was with experienced the “It wasn’t what they said, it’s what the other person thinks they heard.” In fact, we laughed about it and re-clarified our communication. It was fascinating to witness the actual instances …. being intelligent, articulate professionals that have known one another for years, we  experienced the same communication. Yet our minds interpreted the words and the meanings in different ways.  So it happens to the best of us! It’s not what you said, it’s what they think they heard