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The Difference between Always and Almost Always

In my leadership and communications seminars, we talk about ambiguous words …. words like ‘always’ , ‘almost always’, ‘rarely’ and ‘never’.  The meaning of these words may seem clear to you…and yet you would be surprised at the responses. According to my research … Continue reading

Doing It In Reverse

When we disagree with someone, our initial instinct is to push, push harder, push louder, push push PUSH!!!!  The more resistance we encounter, the more we push, the more we stand firm, the more we believe our viewpoint is the … Continue reading

Mutual misconceptions lead to …

Mutual bad behaviors .. what else? When someone wrongs us, or threatens us — even a perceived threat — we react.  In our reactions, we don’t think through our words, actions or behaviors.  Nor do we think through the consequences … Continue reading

"Are You Accusing Us …?"

I like the show Criminal Minds. It’s a drama about FBI profilers.  One particular episode dealt with the abduction of a six year old boy. The mother told the FBI agents that she did not want to know what happened … Continue reading

Points To Ponder: Certainty or Accuracy

I saw this on a television series about attorneys — it’s an interesting statement: When a witness tells the jury that he’s absolutely sure, then the jurors often conclude that he’s absolutely right.  Certainty only proves certainty, not accuracy. Their … Continue reading

The Tale of Your Three Energies

Energies can invigorate us or zap us.  We generally only pay attention to our physical energy … “I am tired” , “I don’t have any energy” , “I just want to sleep”. There is another kind of energy:  emotional energy.  … Continue reading

Close Friends – The Elephant and the Dog

Check out this video Close Friends: Elephant and Dog Even those that can be considered “odd couples” can get along and benefit each other. Your challenge: reach out to someone that you think you have nothing in common with.  See … Continue reading

Cheap Aftershave

I heard this recently on a TV show … “I can smell doubt coming from you like cheap aftershave” What a great picture that paints!  How effectively are you painting your message? Whether we paint our messages with color, visuals, … Continue reading

National Listening Month

According to the International Listening Association, [http://www.listen.org/Templates/home.htm], March is National Listening Month This organization is “…the professional organization whose members are dedicated to learning more about the impact that listening has on all human activity.” Does listening truly have an … Continue reading

Bailout Dilemma

How often do you make a decision based on an assumption?  You “paint with a broad stroke” instead of taking the time to investigate with an open mind? If you were the recipient of an unfair decision, how would you … Continue reading