To manage company risk, you manage employee reactions;
To manage employee reactions, you manage your thoughts;
To manage your thoughts, you manage your own emotions.
Success in the aviation industry involves a unique set of skills: the ability to work effectively in a closely confined space for hours, long periods of time spent away from home, adapting, adjusting and quickly acclimating to sudden, unexpected changes.
People problems are not covered in recurrent training. Strong behavioral awareness skills inside and outside the cockpit have become the defining characteristics of high performing and successful flight departments.
React and the situation manages you. Respond and you are in control.
You need relevant and realistic techniques based on real-world events that have proven and effective results. You want systematic methods and processes you can immediately put into practice.
How do you get these methods and techniques?
Shari’s human factors/CRM sessions integrate actions and behaviors, critical thinking, conflict and emotions that allow every member of your flight department to participate in the discussions. The results: A higher level of team performance both inside and outside the cockpit.
Shari earned her Master’s degree from ERAU. As she pursues her Doctorate in Executive Leadership, she continues researching human factors that includes behaviors, emotional intelligence skills, brain workings, critical thinking and crew/team synergies within flight department crew members.
As a presenter at many National Business Aviation Association [NBAA] conferences and facilitating CRM for flight departments, Shari has seen the challenges facing aviation. Shari’s research findings have been presented at CASS, WATS and in her CRM seminars.
CornerStone Strategies LLC is at the forefront of continued aviation education and training through its affiliation with NBAA and Mountain State University’s Aviation Department. Contact Shari for specifics on these courses and to discover how you can earn NBAA certificates from the PDP and SPDP Programs.
Resources
NBAA PDP courses offered by SFrisinger
“Friction Control and Listening Skills”,
Emotional Intelligence in aviation:
Did the Captain’s lack of empathy play a key factor in the February 2009 Colgan Air 3407 Accident Analysis
How much did the lack of internal and external situational awareness affect the UA 232 EI Aviation White Paper Analysis
If you missed my EI Aviation Accident Webinar on the Colgan Air accident, you can still benefit from the information.
Emotionally Enabled article in FlightSafety’s AeroSafety World
The Makeup of Corporate Flight Departments is based on Shari’s on-going research and corporate flight department CRM sessions
Shari’s aviation clients include Pfizer, FirstEnergy Corp and Aramco have benefited from Shari’s CRM sessions. Other aviation companies such as Dixie Aerospace, GE Aviation and Wencor have taken advantage of Shari’s expertise. Crew members from Chevron, Boeing, ExxonMobil, General Dynamics, John Deere, BNYMellon, IBM, Pentastar, KeyCorp and Enterprise Rent-A-Car have benefitted from Shari’s programs.
