Directors [of Operation, of Aviation, of Maintenance, of Flight Departments, of Flight Crews, of Pilots, of other people ....]
What do you do when you get to the end of your checklist — and you still are not ‘on the ground’?
You are left with your mind. And your emotions. How well you control and manage your thoughts and emotions will be your saving grace. Your emotional intelligence is your capacity to curb your emotional reactivity and handle difficulties in the least disruptive way. You need real-world techniques to help you navigate through this turbulance. Aviation is comprised of a unique set of individuals that possess some of the best and worst traits: huge ego and narcissism, conscientiousness, high standards and exacting actions, strong confidence to name a few.
React and the situation manages you. Respond and you are in control.
What you need is RELEVANT and REALISTIC techniques, based on expert and real-world research, that have proven and effective results. You don’t want long-drawn out lessons or courses – you want to learn and practice immediately. Shari’s sessions are exactly what you are looking for.
Did the Captain’s lack of empathy play a key factor in the February 2009 Colgan Air 3407 Accident Analysis
How much did the lack of internal and external situational awareness affect the UA232 Sioux City accident?
What implications does this have for your operation?
If you missed my EI Aviation Accident Webinar on the Colgan Air accident, you can still benefit from the information.
Strong behavioral awareness skills inside and outside the cockpit have become the defining characteristics of high performing and successful flight departments. Do you have low performers that are not living up to their full potential? An integral part of Safety Management Systems [SMS], your emotions and your communications have a direct effect on safety. The IS-BAO process is long, intense and grueling. Are you equipped to handle the additional stress and reactivity associated with this process? These handouts on communications and Emotional Intelligence are available for your use.
Shari earned her Master’s degree from ERAU. As she pursues her Doctorate in Executive Leadership, she continues researching human factors that includes behaviors, emotional intelligence skills, brain physiology and crew/team synergies within flight department crew members.
Thanks to NBAA Flight Attendant/Flight Technician 2010 Conference for the success of my NBAA PDP Course: Creating and Achieving Goals for your Success and my breakout session Maintaining Your Composure at any Altitude.
The handout for my breakout session is available at NBAA’s website or in the Members’ Only Section of my website. Email me for access.
Attendees of Shari’s workshops and break-out sessions say
- Very interesting concepts. I think this is one of the most important sessions anyone can take. Highly recommend not only for S&D, but for the entire aviation community.
- Shari had some great suggestions about getting results when dealing with others. I’m looking forward to trying some of the ideas in the future. Great job!
- As always, Shari delivered a valuable, relevant session for aviation professionals in a variety of positions. She kept my attention throughout and her examples and illustrations drove home her main assertions and points.
As a presenter at many National Business Aviation Association [NBAA] conferences and facilitating CRM sessions for flight departments, Shari has seen the challenges facing our industry. Shari’s findings have been reported at the FlightSafety CASS and in her CRM seminars. Due to popular demand her complete findings The Makeup of Corporate Flight Departments are now available to all NBAA flight departments.
Flight departments such as Pfizer, FirstEnergy Corp and Aramco have benefited from Shari’s CRM sessions. Other aviation companies such as Dixie Aerospace, GE Aviation and Wencor have taken advantage of Shari’s expertise. Crew members from these flight departments have found value in Shari’s PDP courses: Chevron, Boeing, ExxonMobil, General Dynamics, John Deere, IBM, Pentastar, KeyCorp, Enterprise Rent-A-Car and others.
Shari’s break-out session handouts at NBAA are available for your download: “Friction Control and Listening Skills”, “Conflict Resolution“
CornerStone Strategies LLC is at the forefront of continued aviation education and training through its affiliation with NBAA and Mountain State University’s Aviation Department.
The National Business Aviation Association is the leading business aviation organization. To prepare its members for a strong industry in the future, they have created a Professional Development Program and a Schedulers Professional Development Program. The stringent certification process required to teach these courses insures only the highest quality of instruction and instructor. We are proud to be certified by NBAA as a PDP/SPDP Provider and is the only certified woman business enterprise. Our courses include:
The Perceptive Leader (PDP L4)
True leaders realize that communication has many facets: verbal, nonverbal, written, meeting facilitation, presentations, listening and persuading. The foundation of a high performing crew and an integral part of decision making, is awareness of and understanding your own behaviors. An effective leader understands the importance of motivating each person individually and managing their own reactivity and the reactivity of the team.
Creating and Maintaining a Vibrant Company Mindset. (PDP L1)
A top leader understands the importance of writing vision, mission and value statements, and knows the importance of supporting and demonstrating the corporate mission and goals so that they flow through all levels of personnel in the organization.
Dynamics of Empowered Leadership (PDP L3)
The powerful leaders of our time were able to guide their teams to synergize … and in this synerization, meetings become more productive, performance appraisals are used as an improvement tool, and both internal and external customers are excited to interact with your team.
Goal Setting for Today’s Professional Flight Department (PDP L2)
Highly successful people know that setting attainable, complete and focused goals are vital to a thriving organization. Creating these specific steps in developing and executing your goals will keep your priorities where they need to be, and can give you the motivation to continue exceeding your goals.
Conducting Valuable Performance Reviews (PDP PM5)
Top rated managers realize that performance reviews are a valuable tool to insure the needs of the company, the department and the employee are met. Knowing the key elements in developing and conducting an employee performance review is essential to effective leadership.
Shari Frisinger collaborates with flight department leaders to achieve a higher level of team performance both inside and outside the cockpit and raise the bar on the industry.
As an organization, you may choose to attend these courses as offered, or request that they be tailored to fit your company’s needs, using your company’s data and examples. They can be given at your facility or at an off-site location.
In addition, organizations may desire additional education and training. For example, ACPC has hired Shari to facilitate break-out sessions for four consecutive years, and has worked with her in creating a training structure for their attendees. Her presentations include Communication Across Personality Styles and Persuasive Communication I, II.
CornerStone Strategies offers courses throughout the U.S. On-site classes are held quarterly in Houston and Dallas Texas.
Contact Shari for specifics on these courses and to discover how you can earn NBAA certificates from the PDP and SPDP Programs.