How Leaders Inspire, Influence & Achieve Results It’s a fact of organizational life: to lead well you must communicate well, especially in the fast-paced results-oriented atmosphere of business aviation where time can be of the essence. Identifying your triggers and … Continue reading
NBAA S&D PDP: The Voice of Leadership…
Filed under: Aviation, emotional intelligence techniques, Events Permalink
A no-named family member
I received a letter from my health care provider that began with this salutation: “To My Most Valued Patient:” My first reaction was WHAT???!!!!! If I was so valuable, why couldn’t you at least address it to me – my … Continue reading
Cockpit Chatter
Cockpit Chatter…… British Airways flight asks for push back clearance from terminal. Control Tower replies: ‘And where is the world’s most experienced airline going today without filing a flight plan?’ ———————– ATC: ‘ Al Italia 345 continue taxi to 26L … Continue reading
Helpless or helpful?
Excellent customer service is very much a set of buzzwords. Do companies really know their level of customer service? I recently had two separate ‘customer service’ experiences — one was a delight and the other was, well, it just was. I … Continue reading
How do you relate?
Think of the last time you were in a meeting and you and your team were discussing your latest project. You needed to propel the team to continue as they have been, or to put forth more effort, or to … Continue reading
NBAA IOC
Join us at NBAA’s International Operators’ Conference in beautiful San Diego for two invigorating PDP courses …. you will never look at performance appraisals and setting boring goals the same way!
Fightin’ Words
Your words, voice tone and inflection can elicit powerful emotions from others, without you realizing it. “Fightin’ Words” are those words that can trigger your emotions and cause you to become defensive. In my leadership and communication workshops, participants do … Continue reading
Filed under: Aviation, Aviation Posts, communication, human factors, intention, interpretation, leadership Permalink
Dynamics of Empowered Leadership
NBAA Annual Convention, Orlando FL Contact NBAA for registration
Filed under: Aviation, Aviation Posts, Events Permalink