In conflict, do you push through your solution, disregarding their resistance? Do you get defensive and over-react?
To resolve the conflict and return the relationship to work together professionally, a combination of awareness, empathy and shared perspective is needed. You must ..... more
Dynamic Results of Empowered Leadership, NBAA PDP L3 offered in Houston April 2014 - See Aviation page for details
SMS and IS-BAO assist you in mitigating risk.
To mitigate risk, you must eliminate distractions. These distractions can be from others (conversations, actions) or can be inside your head - with your own thoughts.
To eliminate these distractions, you must control your thoughts. That includes recognizing your emotions.
Shari’s articles have been published in over 40 publications including FlightSafety AeroSafety World, D.O.M. Magazine, Corporate FAInsider, Law Office Administrators Magazine and Investors Business Daily.
Download these articles to gain insight into how improving communication, leadership, teamwork and resolving conflict rests in your own mind. more