“Frontier Airlines pulled blankets and pillows off its planes late last month …” When I first read this opening sentence, my immediate thoughts were of these planes, probably enjoying the cool evening Denver air, and glad it was not in … Continue reading
Inside your brain: Techniques for reducing conflict with coworkers
When cooperation with coworkers is at a low level, conflict increases, productivity decreases, tempers are shortened, deadlines are missed and safety is compromised. These high stress levels fuel conflict and disharmony, which directly affects productivity and damages your safety culture. … Continue reading
A no-named family member
I received a letter from my health care provider that began with this salutation: “To My Most Valued Patient:” My first reaction was WHAT???!!!!! If I was so valuable, why couldn’t you at least address it to me – my … Continue reading
Cockpit Chatter
Cockpit Chatter…… British Airways flight asks for push back clearance from terminal. Control Tower replies: ‘And where is the world’s most experienced airline going today without filing a flight plan?’ ———————– ATC: ‘ Al Italia 345 continue taxi to 26L … Continue reading
Helpless or helpful?
Excellent customer service is very much a set of buzzwords. Do companies really know their level of customer service? I recently had two separate ‘customer service’ experiences — one was a delight and the other was, well, it just was. I … Continue reading
How do you relate?
Think of the last time you were in a meeting and you and your team were discussing your latest project. You needed to propel the team to continue as they have been, or to put forth more effort, or to … Continue reading
Fightin’ Words
Your words, voice tone and inflection can elicit powerful emotions from others, without you realizing it. “Fightin’ Words” are those words that can trigger your emotions and cause you to become defensive. In my leadership and communication workshops, participants do … Continue reading
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What? Feedback doesn’t work?
Author Charles Jacobs states in his article, Why Feedback Doesn’t Work and Other Surprising Lessons from the Latest Brain Science*, “Using functional magnetic resonance imaging, or fMRI as it’s known in the field, scientists are now able to watch the … Continue reading
Blinded by your own light … or darkness?
I found an interesting article on Knowledge@Wharton’s website.It was actually a five-page book review. The book is called “It Starts With One: Changing Individuals Changes Organizations” by J. Stewart Black and Hal B. Gregersen. The authors asked “why do we … Continue reading
Collaboration without Egos?
One of my doctoral class topics that somehow gets integrated into subsequent classes is Collaboration. I have tried in the past to collaborate with others and frankly was not very successful. I believe there were two primary forces working against … Continue reading
