Although these articles, presentations, white paper and discussions are geared toward aviation, other industry leaders have found the information applicable, easy to immediately implement and valuable.
NBAA PDP courses offered by SFrisinger
“Friction Control and Listening Skills”,
Emotional Intelligence in aviation:
Did the Captain’s lack of empathy play a key factor in the February 2009 Colgan Air 3407 Accident Analysis
How much did the lack of internal and external situational awareness affect the UA 232 EI Aviation White Paper Analysis
If you missed my EI Aviation Accident Webinar on the Colgan Air accident, you can still benefit from the information.
Emotionally Enabled article in FlightSafety’s AeroSafety World
The Makeup of Corporate Flight Departments is based on Shari’s on-going research and corporate flight department CRM sessions
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