We’ve all seen it happen …. someone is overly-emotional and expressing it in the most inappropriate manner: laughing too loudly or jumping up and down ‘for joy’ and on the other end of the spectrum crying, shuffling with head down … Continue reading
Talking Emails
Electronic communication is our way of life and unfortunately oftentimes our primary method of communication. The same words can be read and interpreted several different ways, especially when all words are uniform (no bold, italics or emoticons). For instance, how … Continue reading
Sarcasm or Intentionally Forcing Happiness?
Remember this scene from “The Sound of Music” … It’s Maria’s [Julie Andrews] first evening dinner with the Captain and the children. Earlier that day the children placed a frog in her dress pocket. Instead of chastising them, she took … Continue reading
Defensive fuel to flame fires
Think of the last conversation you had that escalated to a more intense level than you would have liked. Your ‘Amy/Andy’ felt threatened. When a threat is sensed, defenses rise. As a result, conversations become power struggles. You may toss … Continue reading
Inside your brain: Techniques for reducing conflict with coworkers
When cooperation with coworkers is at a low level, conflict increases, productivity decreases, tempers are shortened, deadlines are missed and safety is compromised. These high stress levels fuel conflict and disharmony, which directly affects productivity and damages your safety culture. … Continue reading
Business Insights Interview
I recently was interviewed by Bruce May, CEO of The Expert Knowledge Network. We had quite a conversation about emotional intelligence, aviation, coaching and the mind. Be sure to listen in … and let me know how this information pertains … Continue reading
The Two Sides of Action
Every action has two sides … one side faces the sun and the other faces darkness. If you are facing the darkness, you remain in the past. Being chained to the past keeps negative feelings churning ….. remorse, jealousy, revenge, … Continue reading
Best Use of My Time?
Like many of you, I seem to have too many items on my ‘ to-do’ list [not my 'wish' list] and not enough time in my day. Foremost in my mind is the question “What is the best use of … Continue reading
Filed under: communication, emotional intelligence techniques, intention, interpretation Permalink
More "Fightin’ Words"
Watching Glenn Beck on the Bill O’Reilly show talk about one of his callers …. I think the discussion was about the Health Care bill that is trying to make it through the US House and Senate. As the female … Continue reading
Filed under: communication Permalink
What You See Does Not Currently Exist
According to the History Channel’s program “The Universe – Light Speed” …. Laura Danly, Griffith Park Observatory Curator in LA: Because it takes time to travel, we’re able to look back in time, the further out we look in distance, … Continue reading
Filed under: communication, human factors, intention, interpretation Permalink