Questions are your most powerful tool in gaining rapport. Questions give you control of the conversation and help steer the direction of the conversation. As a presenter, questions can help you improve your presentation. As a boss, they can let … Continue reading
Certainty or Accuracy: Comment
From one of my Quick Communique: Points to Ponder newsletter: So many people come from a position of certainty.. when it’s really personal opinion, their perception of what they saw or heard. They can be sure.. but without accuracy or … Continue reading
Structured Dialogue Part 2
Picking up from where we left off in having those difficult conversations … Chances are you don’t relish having this conversation. The other person’s defenses may be up, or they may be wary of your requesting the meeting. Don’t apologize … Continue reading
Problem Solving Behavior …
Think of the people you work with … how do their thought processes differ? Do some quickly decide, while others need more information? Do some look at the personal side and how it will affect the team, while others look … Continue reading
Goals, Procrastination and Time Bandits
Do you know what the above three topics have in common? It’s nearly the last quarter and usually at this point in time, people will look at their goals to assess their year. What is your reaction … joy or frustration and … Continue reading
Filed under: communication, emotional intelligence techniques, leadership Permalink
Running … or sliding through?
If I asked you if you have ever intentionally run a red light, what would your response be? How about if I asked if you have ever slid though a red light? Aren’t they the same thing? Don’t they both … Continue reading
Filed under: communication, interpretation, listening Permalink
