It happens to all of us … we witness an injustice – someone is mistreated, or an email is misconstrued. You don’t know all the details, yet you are quick to judge the wrong-doer. Are you interpreting their behavior as … Continue reading
Addressing Nuts and Bolts before Planes and Cars
As a leader, how intuitive are you to what your followers are saying — and what they are not saying? Do you clear your mind of extraneous clutter before addressing issues? Do you dwell on what you will say and … Continue reading
Triggering the emotions of others
Many people ‘wander’ through life not cognizant of the effect they have on others. Others simply do not care – they are who they are and they will not change their people-interaction-skills or techniques for anyone. They believe it is … Continue reading
Putting your head in the sand
We’ve all seen it happen …. someone is overly-emotional and expressing it in the most inappropriate manner: laughing too loudly or jumping up and down ‘for joy’ and on the other end of the spectrum crying, shuffling with head down … Continue reading
Sarcasm or Intentionally Forcing Happiness?
Remember this scene from “The Sound of Music” … It’s Maria’s [Julie Andrews] first evening dinner with the Captain and the children. Earlier that day the children placed a frog in her dress pocket. Instead of chastising them, she took … Continue reading
Defensive fuel to flame fires
Think of the last conversation you had that escalated to a more intense level than you would have liked. Your ‘Amy/Andy’ felt threatened. When a threat is sensed, defenses rise. As a result, conversations become power struggles. You may toss … Continue reading
Inside your brain: Techniques for reducing conflict with coworkers
When cooperation with coworkers is at a low level, conflict increases, productivity decreases, tempers are shortened, deadlines are missed and safety is compromised. These high stress levels fuel conflict and disharmony, which directly affects productivity and damages your safety culture. … Continue reading
What do you see … part 2
You may not see it at first, but the white spaces read the word optical, the blue landscape reads the word illusion. Look again! Can you see why this painting is called an optical illusion?
Filed under: communication, emotional intelligence techniques Permalink
All thoughts are not the same
Do you remember getting up this morning and getting ready for work? Showering, brushing your teeth, fixing your breakfast, driving to work? If you are like most people, you put our brain on ‘automatic pilot’ and just do these things. … Continue reading
Scientists: 115 year old’s brain worked perfectly
AMSTERDAM, Netherlands — A Dutch woman who was the oldest person in the world when she died at age 115 in 2005 appeared sharp right up to the end, joking that pickled herring was the secret to her longevity. Scientists … Continue reading
