business conflict resolution

Just how tall is that wall?

February 6, 2012 By admin

You don’t know why it happens yet it does. You see someone you dislike and your defenses rise up like a rocket. You can feel your muscles tense, your jaw tighten and words that want to erupt from your throat. … Continue reading →

Filed under: Aviation Posts, communication, emotional intelligence techniques, emotional intelligence techniques, human factors, intention, interpretation, leadership, listening · Tagged: amygdala, amygdala hijack, argue, business conflict resolution, chain of errors, communications, conflict, conflict resolution, defensive, emotional intelligence skills, emotional intelligence techniques, intention, interpretation, listening, reaction, stress · Permalink

Assumptions and interpretations

January 31, 2012 By shari2008

If you believe the research that your eyes sends bits and pieces of information about your environment to your brain and that this information what you believe is true based on your past emotional experiences. Are you seeing and interpreting … Continue reading →

Filed under: communication, emotional intelligence techniques, emotional intelligence techniques, human factors, interpretation, leadership, listening, Uncategorized · Tagged: amygdala hijack, business conflict resolution, communication, communications, conflict resolution, emotion, emotional brain, emotional intelligence skills, emotional intelligence techniques, interpretation, leadership, listening, meaning, negotiating, negotiations, stress · Permalink

Triggering the emotions of others

November 22, 2011 By shari2008

Many people ‘wander’ through life not cognizant of the effect they have on others. Others simply do not care – they are who they are and they will not change their people-interaction-skills or techniques for anyone. They believe it is … Continue reading →

Filed under: communication, emotional intelligence techniques, emotional intelligence techniques, human factors, interpretation, leadership, Uncategorized · Tagged: amygdala, amygdala hijack, behaviors, brain, business conflict resolution, communication, conflict, conflict resolution, emotional brain, emotional intelligence skills, emotional intelligence techniques, human factors, leadership, neocortex, perception, rational brain, rational mind · Permalink

Talking Emails

November 17, 2011 By shari2008

Electronic communication is our way of life and unfortunately oftentimes our primary method of communication. The same words can be read and interpreted several different ways, especially when all words are uniform (no bold, italics or emoticons). For instance, how … Continue reading →

Filed under: communication, emotional intelligence techniques, emotional intelligence techniques, human factors, intention, interpretation, listening · Tagged: amygdala, amygdala hijack, behavioral styles, behaviors, business conflict resolution, conflict resolution, emotion, emotional brain, emotional intelligence skills, human factors, intention, interpretation, leadership, neo-cortex, rational brain, rational mind · Permalink

Inside your brain: Techniques for reducing conflict with coworkers

October 27, 2011 By shari2008

When cooperation with coworkers is at a low level, conflict increases, productivity decreases, tempers are shortened, deadlines are missed and safety is compromised. These high stress levels fuel conflict and disharmony, which directly affects productivity and damages your safety culture. … Continue reading →

Filed under: Aviation, Aviation Posts, communication, emotional intelligence techniques, Events, human factors, intention, interpretation, leadership, listening · Tagged: amygdala, amygdala hijack, Aviation Posts, behavioral styles, behaviors, brain, business conflict resolution, communication, conflict, conflict resolution, difficult people, emotional intelligence techniques, human factors, intention, leadership, NBAA, perspective, pilots, rational brain, stress · Permalink

Just your ego peeking through?

October 11, 2011 By shari2008

Has this ever happened to you? Your conversation begins normally. Next thing you know words are flying and you are in the middle of a heated argument. How did you get here? What went so terribly wrong? When we get … Continue reading →

Filed under: emotional intelligence techniques, human factors, intention, interpretation, leadership, listening · Tagged: amygdala, business conflict resolution, conflict resolution, emotional brain, emotional intelligence skills, emotional intelligence techniques, neo-cortex, neocortex, rational brain, resolving conflict · Permalink

Tossin’ and Turnin’ All Night …

September 26, 2011 By admin

The studies have finally caught up with what we all know: business owners are losing sleep because of the economy. Anyone that owns a business with less than 99 employees, is an executive for a company with less than 99 … Continue reading →

Filed under: communication, emotional intelligence techniques, human factors, intention, interpretation, leadership, listening · Tagged: Atlanta Business Journal, business conflict resolution, communications, conflict management, conflict resolution, economic stimulus, economy, emotional intelligence skills, emotional intelligence techniques, stress · Permalink

Claiming another’s ideas….

August 30, 2011 By admin

My brother, Norm, called to ask my professional coaching opinion on how he should handle a work situation: “One of the guys I work with presented one of my ideas, but did not give me credit for the idea. I … Continue reading →

Filed under: communication, emotional intelligence techniques, human factors, intention, interpretation, listening · Tagged: brother, business conflict resolution, conflict resolution, emotional intelligence skills, stealing ideas, unprofessionalism, work behaviors · Permalink

Gaining Rapport by Asking Questions

August 22, 2011 By shari2008

Questions are your most powerful tool in gaining rapport. Questions give you control of the conversation and help steer the direction of the conversation. As a presenter, questions can help you improve your presentation. As a boss, they can let … Continue reading →

Filed under: communication, emotional intelligence techniques, human factors, intention, interpretation, leadership · Tagged: behavioral styles, behaviors, business conflict resolution, communications, conflict, difficult people, emotion, emotional intelligence techniques, emotional mind, emotions, feedback, organizational leadership, perception, perspective, rational mind · Permalink

Business Insights Interview

August 13, 2011 By shari2008

I recently was interviewed by Bruce May, CEO of The Expert Knowledge Network. We had quite a conversation about emotional intelligence, aviation, coaching and the mind. Be sure to listen in … and let me know how this information pertains … Continue reading →

Filed under: Aviation, Aviation Posts, communication, emotional intelligence techniques, Events, human factors, intention, interpretation, leadership, listening · Tagged: amygdala, amygdala hijack, behaviors, brain, business conflict resolution, communication, conflict, difficult people, emotion, emotional brain, emotional intelligence skills, emotional intelligence techniques, human factors, interpretation, multi-tasking, perception · Permalink