My brother, Norm, called to ask my professional coaching opinion on how he should handle a work situation: “One of the guys I work with presented one of my ideas, but did not give me credit for the idea. I … Continue reading
Gaining Rapport by Asking Questions
Questions are your most powerful tool in gaining rapport. Questions give you control of the conversation and help steer the direction of the conversation. As a presenter, questions can help you improve your presentation. As a boss, they can let … Continue reading
Business Insights Interview
I recently was interviewed by Bruce May, CEO of The Expert Knowledge Network. We had quite a conversation about emotional intelligence, aviation, coaching and the mind. Be sure to listen in … and let me know how this information pertains … Continue reading
The Status of Conflict
Inter-team conflict will never go away. One of the basics that needs to be discussed among the team members is “How do you feel about conflict?” Is conflict neutral? or does it cause emotions to run high? I contend that it is our … Continue reading
Surface Level or Deep Thinker?
Think of your staff … each one uses a different thought process when faced with a challenge. Some will look at the personal side and how it will affect the team, others look at the situation from a strictly-business perspective. … Continue reading
