communication

I did not lie to the Sister Mary ….

My membership for a particular organization was due to expire.  I thanked them for their friendly reminder email, telling them I was not sure of the exact date that my membership would be up.  Their response was: Our records show that … Continue reading

Certainty or Accuracy: Comment

From one of my Quick Communique: Points to Ponder newsletter: So many people come from a position of certainty.. when it’s really personal opinion, their perception of what they saw or heard. They can be sure.. but without accuracy or … Continue reading

Aviation Human Factors: The Pilot Ego Part 2

The Pilot Ego – what a unique breed. In my sessions, I present what Captains thought of their co-pilots and what co-pilots thought of their Captains. More research has brought to light other interesting facts: Psychologists have studied pilots and … Continue reading

Striped Patterns … or Plaid?

I’m reading a great book about blame.  Blame is a big part of team dysfunctions and conflict.  Blame is part of the no-win situation, for blame has no constructive value.  Blame will simply fuel the conflict fire.  It is so … Continue reading

Cheap Talk with Little Credibility

With the massive thrust of technology putting our communication in a high-speed time warp: “When you draw your own conclusions from a story or symbol,” Ingram said in his lecture, “you are engaged in the creation of the message, you … Continue reading

Keep employees productive in uncertain times

In a recent Business Journal,  an HR consulting firm assures executives that their staff are not working harder, thankful they still have a paycheck. If telling your team members how much you appreciate them, how valuable they are to the company, and … Continue reading

Confusion Reigns with Assessments

Even though I am a distributor of, and believe strongly, in the DiSC behavioral assessment, I have been researching other assessments, learning styles and behavioral models.  Talk about an overwhelming task!  There are at least a dozen types, including Myers … Continue reading

If Monkeys Can Do It …

So communication must be easy, right?

Line of Sight

Line of sight …. what an interesting visual that provides. It is used in a variety of industries. “Line of sight” in aviation is a calculation: 1.25 X √Ht1+√Ht2 = NM (Ht=height in feet) Line of sight range (nm)=Square root … Continue reading

Quick Communique: Points to Ponder Confusion vs. Clarity

“Confusion and ambiguity kills; clarity keeps us safe.” Anonymous How many times have you given instructions only to have an outcome not at all what you thought it would be?  For instance, you are driving down the road and are … Continue reading