Where Behavioral Leadership Meets Emotional Intelligence – Shari Frisinger

communication

Filling in your own blanks

NASA Ames Research Center reported that 70% of all ASRS reports were because of communication errors, and expectation error was the highest single cause.  Expectation error – the hearing or seeing what you have heard or seen in the past … Continue reading

Assumptions and interpretations

If you believe the research that your eyes sends bits and pieces of information about your environment to your brain and that this information what you believe is true based on your past emotional experiences.  Are you seeing and interpreting … Continue reading

Significant Consequences to Severe Actions?

Or are they going overboard?  From Aviation Industry Press – Daily Newsletter Wednesday 18 February 2009 Ground all twin turboprops? The former chairman of the US National Transport Safety Board (NTSB) has stunned the aviation community with his recommendation to ground … Continue reading

Crabs on a plane! Passenger attacked

HOUSTON — Three fishing buddies were returning from Port Lavaca on Tuesday night when their single-engine plane stalled in mid-air. The small Cherokee was put down in a vacant lot, about a mile short of the runways at Hobby Airport.The … Continue reading

What did I really mean?

I recently gave a speech at the evening meeting of a NAPM chapter in Florida, and followed it up with a four-hour seminar the next day that encompassed emotional and social intelligence, and problem solving. We had just completed an … Continue reading

Captain Major General Colonel

Here’s another set of words from a classic TV show, Mash: Maj. Margaret “Hot Lips” Houlihan: Colonel… Maj. Margaret “Hot Lips” Houlihan: Major Burns is ready to assist. Army Capt. “Trapper John” McIntyre: What do you think I’m doing? Stalling … Continue reading

Communication Funnies

A mother was showing her young son how to zip up his coat.  “The secret,” she said, “is to get the left part of the zipper to fit in the other side before you try to zip it up.”  Confused, … Continue reading

Water What?

Overheard in IFR Magazine’s “On the Air” While flying practice approaches at Sioux City, Iowa I heard: Tower:“Skylane XXX, cleared for the approach; caution, waterfall in the area.” [a short silence, presumably while the Skylane pilot questioned passengers on the … Continue reading

Deal or No Deal

I was watching reruns of “Deal or No Deal”  – what a show that robs the contestant’s minds of sensibility.  In this particular episode, the banker offered the female contestant $266,000 for her briefcase. To tempt her more, he offered … Continue reading

"I trust you" to do what?

How many times do you hear what you want to hear, or understand someone else’s words from your own perspective?  In a leadership course I led, ‘trust’ was an interesting topic.  That is one of this company’s core values, and … Continue reading