Many people ‘wander’ through life not cognizant of the effect they have on others. Others simply do not care – they are who they are and they will not change their people-interaction-skills or techniques for anyone. They believe it is … Continue reading
"Trust" part 2
One of my seminars is a “minimizing team conflict and increasing team cohesiveness by communicating” session. I share how our brain hijacks can impede our rational thought and our communication. This also ties into trust … when trust between team members is … Continue reading
Sarcasm or Intentionally Forcing Happiness?
Remember this scene from “The Sound of Music” … It’s Maria’s [Julie Andrews] first evening dinner with the Captain and the children. Earlier that day the children placed a frog in her dress pocket. Instead of chastising them, she took … Continue reading
Defensive fuel to flame fires
Think of the last conversation you had that escalated to a more intense level than you would have liked. Your ‘Amy/Andy’ felt threatened. When a threat is sensed, defenses rise. As a result, conversations become power struggles. You may toss … Continue reading
Inside your brain: Techniques for reducing conflict with coworkers
When cooperation with coworkers is at a low level, conflict increases, productivity decreases, tempers are shortened, deadlines are missed and safety is compromised. These high stress levels fuel conflict and disharmony, which directly affects productivity and damages your safety culture. … Continue reading
Gaining Rapport by Asking Questions
Questions are your most powerful tool in gaining rapport. Questions give you control of the conversation and help steer the direction of the conversation. As a presenter, questions can help you improve your presentation. As a boss, they can let … Continue reading
Business Insights Interview
I recently was interviewed by Bruce May, CEO of The Expert Knowledge Network. We had quite a conversation about emotional intelligence, aviation, coaching and the mind. Be sure to listen in … and let me know how this information pertains … Continue reading
Expand and Strengthen your Leadership Influence
As part of my WBEA Scholarship and sponsored by Mountain State University (where I am pursuing my Doctorate of Executive Leadership), I will be offering a webinar on Expanding and Strengthening your Leadership Influence. Handouts will be available after the … Continue reading
