I’m reading a great book about blame. Blame is a big part of team dysfunctions and conflict. Blame is part of the no-win situation, for blame has no constructive value. Blame will simply fuel the conflict fire. It is so … Continue reading
Keep employees productive in uncertain times
In a recent Business Journal, an HR consulting firm assures executives that their staff are not working harder, thankful they still have a paycheck. If telling your team members how much you appreciate them, how valuable they are to the company, and … Continue reading
Creating Structured Dialog Part 1
Next time you need to have one of those dreaded conversations, remember that having a structured dialog helps you focus on the other person and enables you to more easily empathize with them. So what is this structured dialog? Let’s … Continue reading
"Fighting Words"
Words can comfort us, excite us, or set us off. There is a one in five chance that our message will be misunderstood. When we use words that immediately raise the defenses of the receiver of our messages, these words … Continue reading
Contagious emotions
Contagious emotions – both positive and negative ones – can hinder performance and hamper, stall or even shut down productivity.
Filed under: emotional intelligence techniques, human factors, intention, leadership Permalink
Social vs basic emotions
Social emotions shame,guilt jealousy have more thinking involved than basic emotions joy,love,anger. Latter more instinct & survival-based.
Filed under: emotional intelligence techniques, human factors, intention, leadership Permalink
Do you allow others …
Do you allow others to influence your decisions by limiting your understanding of conflict source, or ultimate outcome?
Filed under: emotional intelligence techniques, human factors, intention, leadership, listening Permalink
Inside your brain: Techniques for reducing conflict with coworkers
When cooperation with coworkers is at a low level, conflict increases, productivity decreases, tempers are shortened, deadlines are missed and safety is compromised. These high stress levels fuel conflict and disharmony, which directly affects productivity and damages your safety culture. … Continue reading
Ladder of Influence leads to Misguided Beliefs
How many times do you play the same situation over and over again? What is your reaction when someone says “We tried that before and it didn’t work”? Using the ladder of influence, you start with the facts that you … Continue reading
Gaining Rapport by Asking Questions
Questions are your most powerful tool in gaining rapport. Questions give you control of the conversation and help steer the direction of the conversation. As a presenter, questions can help you improve your presentation. As a boss, they can let … Continue reading