difficult people

Inside your brain: Techniques for reducing conflict with coworkers

October 27, 2011 By shari2008

When cooperation with coworkers is at a low level, conflict increases, productivity decreases, tempers are shortened, deadlines are missed and safety is compromised. These high stress levels fuel conflict and disharmony, which directly affects productivity and damages your safety culture. … Continue reading →

Filed under: Aviation, Aviation Posts, communication, emotional intelligence techniques, Events, human factors, intention, interpretation, leadership, listening · Tagged: amygdala, amygdala hijack, Aviation Posts, behavioral styles, behaviors, brain, business conflict resolution, communication, conflict, conflict resolution, difficult people, emotional intelligence techniques, human factors, intention, leadership, NBAA, perspective, pilots, rational brain, stress · Permalink

Ladder of Influence leads to Misguided Beliefs

August 23, 2011 By shari2008

How many times do you play the same situation over and over again? What is your reaction when someone says “We tried that before and it didn’t work”? Using the ladder of influence, you start with the facts that you … Continue reading →

Filed under: communication, emotional intelligence techniques, emotional intelligence techniques, human factors, intention, interpretation, leadership, listening · Tagged: behavioral styles, difficult people, emotional intelligence techniques, feedback, human factors, mental models, neo-cortex, organizational leadership, Peter Senge, Senge, stress, The Fifth Discipline · Permalink

Gaining Rapport by Asking Questions

August 22, 2011 By shari2008

Questions are your most powerful tool in gaining rapport. Questions give you control of the conversation and help steer the direction of the conversation. As a presenter, questions can help you improve your presentation. As a boss, they can let … Continue reading →

Filed under: communication, emotional intelligence techniques, human factors, intention, interpretation, leadership · Tagged: behavioral styles, behaviors, business conflict resolution, communications, conflict, difficult people, emotion, emotional intelligence techniques, emotional mind, emotions, feedback, organizational leadership, perception, perspective, rational mind · Permalink

Oil and Water People in the Office

August 21, 2011 By shari2008

Are members of your staff like oil and water – not mixing well enough to become a team? As a manager, you’ve seen the stress involved, and are not immune to their feelings as well as the pressure from your … Continue reading →

Filed under: communication, emotional intelligence techniques, emotional intelligence techniques, human factors, intention, interpretation, leadership · Tagged: amygdala, behaviors, communications, conflict, conflict resolution, difficult people, emotional intelligence techniques, intention, interpretation, leadership, listening, organizational leadership, perception, perspective, rational brain, stress · Permalink

Business Insights Interview

August 13, 2011 By shari2008

I recently was interviewed by Bruce May, CEO of The Expert Knowledge Network. We had quite a conversation about emotional intelligence, aviation, coaching and the mind. Be sure to listen in … and let me know how this information pertains … Continue reading →

Filed under: Aviation, Aviation Posts, communication, emotional intelligence techniques, Events, human factors, intention, interpretation, leadership, listening · Tagged: amygdala, amygdala hijack, behaviors, brain, business conflict resolution, communication, conflict, difficult people, emotion, emotional brain, emotional intelligence skills, emotional intelligence techniques, human factors, interpretation, multi-tasking, perception · Permalink

Early in life teachings

August 11, 2011 By shari2008

Early in life we are taught to play nice and follow the Golden Rule. As we grow up and enter the business world, we find out that there are different ways to play nice. Others (or our own) behaviors can … Continue reading →

Filed under: communication, emotional intelligence techniques, emotional intelligence techniques, human factors, intention, interpretation, leadership, listening · Tagged: communication, communications, conflict, conflict resolution, difficult people, DISC, emotional intelligence techniques, feedback, human factors, intention, interpretation, leadership, listening, organizational leadership, perception, perspective, praise, rational mind · Permalink

Surface Level or Deep Thinker?

August 2, 2011 By admin

Think of your staff … each one uses a different thought process when faced with a challenge. Some will look at the personal side and how it will affect the team, others look at the situation from a strictly-business perspective. … Continue reading →

Filed under: communication, emotional intelligence techniques, human factors, intention, interpretation, leadership · Tagged: business conflict resolution, communication, conflict, conflict resolution, difficult people, DISC, emotional intelligence skills, emotional mind, emotions, meaning, multi-tasking, perception, personality behaviors, personality styles, perspective, stress · Permalink

Structured Dialogue Part 2

July 5, 2011 By admin

Picking up from where we left off in having those difficult conversations … Chances are you don’t relish having this conversation. The other person’s defenses may be up, or they may be wary of your requesting the meeting. Don’t apologize … Continue reading →

Filed under: communication, emotional intelligence techniques, human factors, intention, interpretation, leadership, listening · Tagged: behavioral styles, communication, conflict resolution, defensive words, difficult conversation, difficult people, emotional intelligence skills, emotional intelligence techniques, leadership, resolving conflict · Permalink

Keep employees productive in uncertain times

June 9, 2011 By admin

In a recent Business Journal, an HR consulting firm assures executives that their staff are not working harder, thankful they still have a paycheck. If telling your team members how much you appreciate them, how valuable they are to the company, and … Continue reading →

Filed under: communication, human factors, intention, interpretation, leadership · Tagged: appreciation, communication, communication skills, difficult employees, difficult people, emotional intelligence skills, emotional intelligence techniques, leadership, positive feedback · Permalink

Striped Patterns … or Plaid?

June 8, 2011 By admin

I’m reading a great book about blame. Blame is a big part of team dysfunctions and conflict. Blame is part of the no-win situation, for blame has no constructive value. Blame will simply fuel the conflict fire. It is so … Continue reading →

Filed under: communication, emotional intelligence techniques, human factors, intention, interpretation · Tagged: amygdala, amygdala hijack, blame, blame game, communication, conflict resolution, difficult employees, difficult people, EI, emotional intelligence techniques, listening, team dysfunction · Permalink