difficult people

Structured Dialogue Part 2

July 5, 2011 By admin

Picking up from where we left off in having those difficult conversations … Chances are you don’t relish having this conversation. The other person’s defenses may be up, or they may be wary of your requesting the meeting. Don’t apologize … Continue reading →

Filed under: communication, emotional intelligence techniques, human factors, intention, interpretation, leadership, listening · Tagged: behavioral styles, communication, conflict resolution, defensive words, difficult conversation, difficult people, emotional intelligence skills, emotional intelligence techniques, leadership, resolving conflict · Permalink

Keep employees productive in uncertain times

June 9, 2011 By admin

In a recent Business Journal, an HR consulting firm assures executives that their staff are not working harder, thankful they still have a paycheck. If telling your team members how much you appreciate them, how valuable they are to the company, and … Continue reading →

Filed under: communication, human factors, intention, interpretation, leadership · Tagged: appreciation, communication, communication skills, difficult employees, difficult people, emotional intelligence skills, emotional intelligence techniques, leadership, positive feedback · Permalink

Striped Patterns … or Plaid?

June 8, 2011 By admin

I’m reading a great book about blame. Blame is a big part of team dysfunctions and conflict. Blame is part of the no-win situation, for blame has no constructive value. Blame will simply fuel the conflict fire. It is so … Continue reading →

Filed under: communication, emotional intelligence techniques, human factors, intention, interpretation · Tagged: amygdala, amygdala hijack, blame, blame game, communication, conflict resolution, difficult employees, difficult people, EI, emotional intelligence techniques, listening, team dysfunction · Permalink

Creating Structured Dialog Part 1

April 25, 2011 By admin

Next time you need to have one of those dreaded conversations, remember that having a structured dialog helps you focus on the other person and enables you to more easily empathize with them. So what is this structured dialog? Let’s … Continue reading →

Filed under: communication, emotional intelligence techniques, human factors, intention, interpretation, leadership, listening · Tagged: coffee shop, communication, difficult conversation, difficult people, leadership, neutral location, performance appraisal, performance evaluation, Seattle's Best Coffee, Starbuck's · Permalink

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