emotion

Defensive fuel to flame fires

November 14, 2011 By shari2008

Think of the last conversation you had that escalated to a more intense level than you would have liked. Your ‘Amy/Andy’ felt threatened. When a threat is sensed, defenses rise. As a result, conversations become power struggles. You may toss … Continue reading →

Filed under: communication, emotional intelligence techniques, emotional intelligence techniques, human factors, intention, interpretation, leadership, listening · Tagged: amygdala, amygdala hijack, brain, conflict, emotion, emotional brain, emotional intelligence skills, emotional intelligence techniques, emotions, human factors, intention, leadership, neocortex, rational brain, rational mind · Permalink

Helpless or helpful?

October 21, 2011 By shari2008

Excellent customer service is very much a set of buzzwords. Do companies really know their level of customer service? I recently had two separate ‘customer service’ experiences — one was a delight and the other was, well, it just was. I … Continue reading →

Filed under: communication, emotional intelligence techniques, human factors, intention, interpretation, leadership, listening · Tagged: defensiveness, emotion, emotional intelligence skills, emotional intelligence techniques, emotional reactivity · Permalink

Gaining Rapport by Asking Questions

August 22, 2011 By shari2008

Questions are your most powerful tool in gaining rapport. Questions give you control of the conversation and help steer the direction of the conversation. As a presenter, questions can help you improve your presentation. As a boss, they can let … Continue reading →

Filed under: communication, emotional intelligence techniques, human factors, intention, interpretation, leadership · Tagged: behavioral styles, behaviors, business conflict resolution, communications, conflict, difficult people, emotion, emotional intelligence techniques, emotional mind, emotions, feedback, organizational leadership, perception, perspective, rational mind · Permalink

Business Insights Interview

August 13, 2011 By shari2008

I recently was interviewed by Bruce May, CEO of The Expert Knowledge Network. We had quite a conversation about emotional intelligence, aviation, coaching and the mind. Be sure to listen in … and let me know how this information pertains … Continue reading →

Filed under: Aviation, Aviation Posts, communication, emotional intelligence techniques, Events, human factors, intention, interpretation, leadership, listening · Tagged: amygdala, amygdala hijack, behaviors, brain, business conflict resolution, communication, conflict, difficult people, emotion, emotional brain, emotional intelligence skills, emotional intelligence techniques, human factors, interpretation, multi-tasking, perception · Permalink

What You See Does Not Currently Exist

July 18, 2011 By admin

According to the History Channel’s program “The Universe – Light Speed” …. Laura Danly, Griffith Park Observatory Curator in LA: Because it takes time to travel, we’re able to look back in time, the further out we look in distance, … Continue reading →

Filed under: communication, human factors, intention, interpretation · Tagged: amygdala, amygdala hijack, behaviors, brain, communication, emotion, emotional brain, emotional intelligence techniques, History channel, intention, leadership, observatory, perception, perspective, rational brain, rational mind, speed of light, The Universe · Permalink

Points to Ponder: Clinging to the Past

June 23, 2011 By admin

“People fail because of what they will not give up. They cling to what has worked in the past, even after it has clearly stopped working.” Peter Drucker, Management Expert Take a moment to look around you …. What is … Continue reading →

Filed under: communication, emotional intelligence techniques, human factors, intention, interpretation, leadership · Tagged: amygdala hijack, behaviors, cycle, emotion, emotional brain, emotional intelligence skills, emotional intelligence techniques, emotions, failure, human factors, insanity, Peter Drucker, Points to Ponder, rational brain, rational mind, stress · Permalink

Does 'Pilot Error' Really Exist?

June 21, 2011 By admin

As we know, ‘pilot error’ is the cause of many accidents. The precursor of Pilot Error is aviation medicine …. This was a result of the aircraft manufacturers having to replace numerous crashed planes by pilot wanna-be’s. In the early … Continue reading →

Filed under: Aviation, Aviation Posts, communication, emotional intelligence techniques, human factors, intention, interpretation, leadership, listening · Tagged: accidents, amygdala, amygdala hijack, Aviation Posts, behavioral styles, chain of events, communications, emotion, emotional brain, emotional intelligence skills, emotional intelligence techniques, flying, human factors, listening, neo-cortex, pilot, pilot error, rational brain, rational mind, WWII · Permalink

Frank Lloyd Wright vs. Tinker Bell

April 22, 2011 By shari2008

The thing always happens that you really believe in; and the belief in a thing makes it happen – Frank Lloyd Wright You think good things will happen just because you wish they will happen – The Tinker Bell Effect … Continue reading →

Filed under: communication, intention, interpretation, listening, Uncategorized · Tagged: brain functions, emotion, Frank Lloyd Wright, mindmaps, subconscious mind, The Secret, The Tinker Bell Effect, The Universe, Tinker Bell, TinkerBell, visualization · Permalink

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