emotional intelligence skills

Power of Intention

Have you ever thought about the power of intention? And how it can have a sweeping effect on your current life? You have to create the intention that you really want, not the intention that is driving you crazy. For … Continue reading

The Credit or the Outcome

Before you even get to the actual meeting, you have to ask the person to meet with you. So how do you do this? Asking for the meeting, yes ASKING, not telling, is as important as setting the ground rules … Continue reading

Claiming another’s ideas….

My brother, Norm, called to ask my professional coaching opinion on how he should handle a work situation: “One of the guys I work with presented one of my ideas, but did not give me credit for the idea. I … Continue reading

The objective of education is not what you think

I recently read an article from Knowledge @ Wharton that gave an interesting perspective: It asks Why doesn’t education focus on what humans can do better than the machines and instruments they create? It goes on to say Teaching enables … Continue reading

I did not lie to the Sister Mary ….

My membership for a particular organization was due to expire.  I thanked them for their friendly reminder email, telling them I was not sure of the exact date that my membership would be up.  Their response was: Our records show that … Continue reading

Feedback, Criticism or Rejection?

Sally, a client, recently told me that she received some feedback on her behaviors that was presented as ‘constructive criticism’. “Shari it was not constructive at all. they were flat-out rejecting how I handled a meeting. There was nothing constructive … Continue reading

Certainty or Accuracy: Comment

From one of my Quick Communique: Points to Ponder newsletter: So many people come from a position of certainty.. when it’s really personal opinion, their perception of what they saw or heard. They can be sure.. but without accuracy or … Continue reading

Does ‘Pilot Error’ Really Exist?

As we know, ‘pilot error’ is the cause of many accidents. The precursor of Pilot Error is aviation medicine …. This was a result of the aircraft manufacturers having to replace numerous crashed planes by pilot wanna-be’s. In the early … Continue reading

Cheap Talk with Little Credibility

With the massive thrust of technology putting our communication in a high-speed time warp: “When you draw your own conclusions from a story or symbol,” Ingram said in his lecture, “you are engaged in the creation of the message, you … Continue reading

Keep employees productive in uncertain times

In a recent Business Journal,  an HR consulting firm assures executives that their staff are not working harder, thankful they still have a paycheck. If telling your team members how much you appreciate them, how valuable they are to the company, and … Continue reading