emotional intelligence skills

Problem Solving Behavior …

Think of the people you work with … how do their thought processes differ?  Do some quickly decide, while others need more information?  Do some look at the personal side and how it will affect the team, while others look … Continue reading

Aviation Human Factors: The Pilot Ego

Years ago I did my Master’s [in Aeronautical Science from ERAU] on “Personalities in the Cockpit”. In that research, I surveyed career Part 91 pilots as to their communication style. These were all pilots in flight departments; I did not … Continue reading

Sabotage!

In one of my leadership seminars, a participant brought up the topic of Internal sabotage.  Quite interesting discussion ensured.  Let me ask you … does ‘internal sabotage’ mean internally to yourself?  Or does it mean internally to your team? This … Continue reading

To Fluff … or not to fluff

One of my passions, and as luck would have it, most popular workshops is the one on communicating in the way that your listener needs to be communicated to. In other words, talk slower to those that talk slower, and … Continue reading

The Habits of the Mind ….

Time for Points to Ponder The Habits of Mind of Professional Behavior* … This can bring up many different habits — think before speaking, don’t cuss or use inappropriate words, keep an open mind ….. and these may have a direct … Continue reading

Emotions Rule!

At the Flight Attendants Conference 2010 , Matt Thurber wrote a compelling summary of the entire conference.  He captured the high points of my session — Emotions Rule! — scroll down for an interesting read!

Reinforcing “Hip!” “Paw!”

My recent trip to the Houston Zoo was quite fascinating.  Because it was a cloudy day and rain was predicted, there were very few people walking around.  We were fortunate to chat with one of the big cat trainers as … Continue reading

ACPC Break Out Sessions

Join Shari as she talks about improving your business acumen and the foundation of effective leadership.

10 Is Not 30 … Or Is It?

In talking with a colleague and finalizing arrangements on where and when to meet. I had another meeting up the freeway from where she and I were meeting, and I wanted to end our meeting with plenty of time [in … Continue reading

Empathy on the Supreme Court

The most recent Supreme Court Justice appointee has been getting a lot of publicity, as expected.  These Justices handle perhaps the most difficult judgment cases in the United States.  This is where all appeals end.  Depending on the viewpoints of … Continue reading