Where Behavioral Leadership Meets Emotional Intelligence – Shari Frisinger

emotional intelligence techniques

Just how tall is that wall?

You don’t know why it happens yet it does.  You see someone you dislike and your defenses rise up like a rocket.  You can feel your muscles tense, your jaw tighten and words that want to erupt from your throat.  … Continue reading

Filling in your own blanks

NASA Ames Research Center reported that 70% of all ASRS reports were because of communication errors, and expectation error was the highest single cause.  Expectation error – the hearing or seeing what you have heard or seen in the past … Continue reading

Assumptions and interpretations

If you believe the research that your eyes sends bits and pieces of information about your environment to your brain and that this information what you believe is true based on your past emotional experiences.  Are you seeing and interpreting … Continue reading

AA: Autism and the Amygdala

Interesting discovery …. that autism is tied to a specific part of the brain.  And children are not necessarily born with autism. The part of the brain, the amygdala — that houses your “fight or flight” syndrome is the key. … Continue reading

Emotional School? No Way!

I was waiting to be seated at a restaurant when I overheard this conversation between a consultant [c] and a client or prospect [cp] .. I couldn’t tell which. C:  The people you are talking with that you want to … Continue reading

"I trust you" to do what?

How many times do you hear what you want to hear, or understand someone else’s words from your own perspective?  In a leadership course I led, ‘trust’ was an interesting topic.  That is one of this company’s core values, and … Continue reading

Is what you saw what happened?

It happens to all of us … we witness an injustice – someone is mistreated, or an email is misconstrued.  You don’t know all the details, yet you are quick to judge the wrong-doer.  Are you interpreting their behavior as … Continue reading

Addressing Nuts and Bolts before Planes and Cars

As a leader, how intuitive are you to what your followers are saying — and what they are not saying?   Do you clear your mind of extraneous clutter before addressing issues?   Do you dwell on what you will say and … Continue reading

Triggering the emotions of others

Many people ‘wander’ through life not cognizant of the effect they have on others.  Others simply do not care – they are who they are and they will not change their people-interaction-skills or techniques for anyone.  They believe it is … Continue reading

Putting your head in the sand

We’ve all seen it happen …. someone is overly-emotional and expressing it in the most inappropriate manner:  laughing too loudly or jumping up and down ‘for joy’ and on the other end of the spectrum crying, shuffling with head down … Continue reading