emotional intelligence techniques

Aviation Human Factors: The Pilot Ego

Years ago I did my Master’s [in Aeronautical Science from ERAU] on “Personalities in the Cockpit”. In that research, I surveyed career Part 91 pilots as to their communication style. These were all pilots in flight departments; I did not … Continue reading

Department Policy?

I was talking with a coaching client recently about their department policy. He was following the policy, only to be told by his boss the President that “Our department policies are guidelines only. It is ok to deviate from the … Continue reading

Transformational vs. Transactional = Women vs. Men

We know that men and women think differently. A recent study by Northwestern University in Chicago reports: the best bosses are inspirational mentors who encourage their subordinates to develop their abilities and creatively change their organisations. This is referred to … Continue reading

Is 'always' always and 'never' never?

Even when we think we know what we are saying, our words can still be ambiguous. For instance: When you yourself says the word ‘always’, what percentage of time does that event occur? Does ‘always’ occur 100% of the time? … Continue reading

Sabotage!

In one of my leadership seminars, a participant brought up the topic of Internal sabotage.  Quite interesting discussion ensured.  Let me ask you … does ‘internal sabotage’ mean internally to yourself?  Or does it mean internally to your team? This … Continue reading

Points to Ponder: Indecision in Strategy is Pain in Execution

How many ways can we experience indecision? “Paralysis by Analysis” is perhaps one of the most common … too much information to assimilate and comprehend – heaven forbid we make a judgment error! Trying to determine the most cost-effective manner … Continue reading

'Communication Difficulties' Comes in Third

A recent safety reported the top ten threats to safety: Mission Preparation/Operational Pressure                    93% Excessive Workload                                                      84% Communication Difficulties                                            75% . . . Distractions                                                                  28% Pilot                                                                              17% Assume

Might? Useful? Lies?

I was thinking back over the on-line assessments I’ve taken.  One was emotional intelligence .. and quite an interesting assessment … I find many of these to have some statements that can be interpreted several ways.  Here were my challenges: … Continue reading

State of Mind

What importance does your state of mind play in your communication interactions? Does it really make a difference if you are 100% focused on your conversation … on both sides of the conversation? When we are preoccupied and have a … Continue reading

To Fluff … or not to fluff

One of my passions, and as luck would have it, most popular workshops is the one on communicating in the way that your listener needs to be communicated to. In other words, talk slower to those that talk slower, and … Continue reading