emotional intelligence techniques

A no-named family member

October 25, 2011 By shari2008

I received a letter from my health care provider that began with this salutation: “To My Most Valued Patient:” My first reaction was WHAT???!!!!! If I was so valuable, why couldn’t you at least address it to me – my … Continue reading →

Filed under: emotional intelligence techniques, human factors, intention, interpretation, leadership, listening · Tagged: communication, emotional brain, emotional intelligence techniques, emotional intelligence techniques, gratitude, neocortex, rational brain, reaction · Permalink

Emotional Motivations

August 3, 2011 By admin

How much of your motivation is based on your feelings? And how much is based on logical needs? Every decision we make is made with our emotions, and we justify with logic. When we spend money, it gives us a high. The … Continue reading →

Filed under: communication, emotional intelligence techniques, emotional intelligence techniques, intention, interpretation, listening · Tagged: behaviors, brain, comfort food, emotional brain, emotional intelligence skills, emotional intelligence techniques, emotional intelligence techniques, emotional mind, interpretation, neocortex, rational brain, rational mind, spending spree · Permalink

Keep employees productive in uncertain times

June 9, 2011 By admin

In a recent Business Journal, an HR consulting firm assures executives that their staff are not working harder, thankful they still have a paycheck. If telling your team members how much you appreciate them, how valuable they are to the company, and … Continue reading →

Filed under: communication, human factors, intention, interpretation, leadership · Tagged: appreciation, communication, communication skills, difficult employees, difficult people, emotional intelligence skills, emotional intelligence techniques, leadership, positive feedback · Permalink

The Habits of the Mind ….

April 4, 2011 By shari2008

Time for Points to Ponder The Habits of Mind of Professional Behavior* … This can bring up many different habits — think before speaking, don’t cuss or use inappropriate words, keep an open mind ….. and these may have a direct … Continue reading →

Filed under: Aviation, Aviation Posts, communication, emotional intelligence techniques, emotional intelligence techniques, human factors, intention, interpretation, leadership, listening · Tagged: amygdala, amygdala hijack, behavioral styles, brain, business conflict resolution, Cleveland State University, communication, Dr. George Walker, emotional intelligence skills, emotional intelligence techniques, human factors, leadership, listening, neo-cortex, neocortex, organizational leadership, perception, rational mind · Permalink

Fiddler on the Roof

February 9, 2011 By admin

One topic that comes up fairly regularly when my clients want to improve employee engagement and loyalty. One action that can easily show their appreciation is to praise their staff. Remember: our emotions ‘arrive’ before our thoughts. How we feel … Continue reading →

Filed under: communication, emotional intelligence techniques, emotional intelligence techniques, intention, interpretation, leadership · Tagged: emotional brain, emotional intelligence skills, emotional intelligence techniques, emotional intelligence techniques, emotional mind, feedback, Fiddler on the Roof, leadership, praise · Permalink

Cessna Pilot Centers & EI

August 18, 2010 By shari2008

Shari gives an enlightening break out session at Cessna Pilot Center Conference on the importance to flight instructors of emotional intelligence and relating well to your students. Every session given so far has been enthusiastically embraced.

Filed under: Aviation, Aviation Posts, communication, emotional intelligence techniques, Events, human factors, intention, interpretation, leadership, listening · Tagged: Cessna, CPC, emotional intelligence techniques, emotional intelligence techniques, flight instructor · Permalink

ACPC Break Out Sessions

August 14, 2010 By shari2008

Join Shari as she talks about improving your business acumen and the foundation of effective leadership.

Filed under: Aviation, Aviation Posts, emotional intelligence techniques, Events, human factors · Tagged: ACPC, Aviation, emotional intelligence skills, emotional intelligence techniques, MRO · Permalink

Captainitis in a Different Light

November 12, 2009 By admin

Captainitis, the phenomenon that occurs when subordinates do not speak up to “the person in charge”, can rear its ugly head in many ways. In February 1980, a United Airlines career second officer [based on his lower than desired level … Continue reading →

Filed under: Aviation Posts, communication, human factors, intention, leadership, listening · Tagged: Accident, Aviation Posts, captainitis, emotional intelligence techniques, emotional intelligence techniques, human factors, listening, United Airlines · Permalink

Chain of Events: 1977 Tenerife Accident

November 9, 2009 By admin

I’ve been doing research on the aviation accident that happened in Tenerife in the Canary Islands, Spain in 1977. This is an absolutely fascinating study in looking at how each element contributed to the fiery crash. A chain of events … Continue reading →

Filed under: Aviation, Aviation Posts, communication, emotional intelligence techniques, human factors, intention, interpretation, leadership, listening · Tagged: air traffic controller, amygdala hijack, aviation accidents, Aviation Posts, chain of events, commitment, crew duty times, emotional intelligence techniques, KLM, loss avoidance, Pan Am, Tenerife · Permalink

Navigating the world of beauty ….

September 10, 2009 By admin

I recently attended a networking function – you know the kind where you have to stand up and give your 30-second introduction. Most of the self introductions follow the same, boring pattern: Hi! My name is ‘Silly Sally’, and my … Continue reading →

Filed under: communication, intention, interpretation · Tagged: 30-second introduction, beauty, brand, branding, congruency, elevator speech, emotional intelligence techniques, image, navigate, networking, unconscious thinking · Permalink