Even when we think we know what we are saying, our words can still be ambiguous. For instance: When you yourself says the word ‘always’, what percentage of time does that event occur? Does ‘always’ occur 100% of the time? … Continue reading
Emotionally Enabled – AeroSafety World
Check out Shari’s article, Emotionally Enabled, in the August edition of Flight Safety World’s AeroSafety Magazine: Emotionally Enabled Article in Fight Safety Foundation AeroSafety World Magazine or Emotionally Enabled from FlightSafety Foundations AeroSafety World For a text version of only … Continue reading
70 Unproductive Days a Year
I found an article in the Houston Business Journal citing the research done by Proudfoot Consulting. The leading cause of unproductive time on a global basis is poor supervision: 31% of people say they have a lack of supervision in … Continue reading
'Communication Difficulties' Comes in Third
A recent safety reported the top ten threats to safety: Mission Preparation/Operational Pressure 93% Excessive Workload 84% Communication Difficulties 75% . . . Distractions 28% Pilot 17% Assume
Stopping at the amygdala ….
while en route to your neo-cortex can cause you all sorts of problems! A key point to know is how your brain reacts to threats. We feel before we think. Emotions come before thoughts. Your amygdala houses your emotions and … Continue reading
Fiddler on the Roof
One topic that comes up fairly regularly when my clients want to improve employee engagement and loyalty. One action that can easily show their appreciation is to praise their staff. Remember: our emotions ‘arrive’ before our thoughts. How we feel … Continue reading
Emotions Rule!
At the Flight Attendants Conference 2010 , Matt Thurber wrote a compelling summary of the entire conference. He captured the high points of my session — Emotions Rule! — scroll down for an interesting read!
Cheap Aftershave
I heard this recently on a TV show … “I can smell doubt coming from you like cheap aftershave” What a great picture that paints! How effectively are you painting your message? Whether we paint our messages with color, visuals, … Continue reading
Smile your way through stress
Think of one specific word that makes you smile — remember to say aloud that word when you feel tension and stress rising in your body.
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