As a leader, how intuitive are you to what your followers are saying — and what they are not saying? Do you clear your mind of extraneous clutter before addressing issues? Do you dwell on what you will say and … Continue reading
Gaining Rapport by Asking Questions
Questions are your most powerful tool in gaining rapport. Questions give you control of the conversation and help steer the direction of the conversation. As a presenter, questions can help you improve your presentation. As a boss, they can let … Continue reading
Emotional Motivations
How much of your motivation is based on your feelings? And how much is based on logical needs? Every decision we make is made with our emotions, and we justify with logic. When we spend money, it gives us a high. The … Continue reading
Surface Level or Deep Thinker?
Think of your staff … each one uses a different thought process when faced with a challenge. Some will look at the personal side and how it will affect the team, others look at the situation from a strictly-business perspective. … Continue reading
More "Fightin’ Words"
Watching Glenn Beck on the Bill O’Reilly show talk about one of his callers …. I think the discussion was about the Health Care bill that is trying to make it through the US House and Senate. As the female … Continue reading
Filed under: communication Permalink
Is 'always' always and 'never' never?
Even when we think we know what we are saying, our words can still be ambiguous. For instance: When you yourself says the word ‘always’, what percentage of time does that event occur? Does ‘always’ occur 100% of the time? … Continue reading
'Communication Difficulties' Comes in Third
A recent safety reported the top ten threats to safety: Mission Preparation/Operational Pressure 93% Excessive Workload 84% Communication Difficulties 75% . . . Distractions 28% Pilot 17% Assume
Emotions Rule!
At the Flight Attendants Conference 2010 , Matt Thurber wrote a compelling summary of the entire conference. He captured the high points of my session — Emotions Rule! — scroll down for an interesting read!
