This is an excerpt from an article on How Subliminal Advertising Works. One paragraph states: The more stressed-out we are by the financial crisis and other problems, the more we unconsciously adhere to familiar, comforting rituals. Think how this affects … Continue reading
Is what you saw what happened?
It happens to all of us … we witness an injustice – someone is mistreated, or an email is misconstrued. You don’t know all the details, yet you are quick to judge the wrong-doer. Are you interpreting their behavior as … Continue reading
Helpless or helpful?
Excellent customer service is very much a set of buzzwords. Do companies really know their level of customer service? I recently had two separate ‘customer service’ experiences — one was a delight and the other was, well, it just was. I … Continue reading