At the Flight Attendants Conference 2010 , Matt Thurber wrote a compelling summary of the entire conference. He captured the high points of my session — Emotions Rule! — scroll down for an interesting read!
Chains of Thought
Filed under: communication, human factors, intention, interpretation, listening Permalink
Stopping at the amygdala ….
while en route to your neo-cortex can cause you all sorts of problems! A key point to know is how your brain reacts to threats. We feel before we think. Emotions come before thoughts. Your amygdala houses your emotions and … Continue reading
