Think of the last conversation you had that escalated to a more intense level than you would have liked. Your ‘Amy/Andy’ felt threatened. When a threat is sensed, defenses rise. As a result, conversations become power struggles. You may toss … Continue reading
Fightin’ Words
Your words, voice tone and inflection can elicit powerful emotions from others, without you realizing it. “Fightin’ Words” are those words that can trigger your emotions and cause you to become defensive. In my leadership and communication workshops, participants do … Continue reading
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Gaining Rapport by Asking Questions
Questions are your most powerful tool in gaining rapport. Questions give you control of the conversation and help steer the direction of the conversation. As a presenter, questions can help you improve your presentation. As a boss, they can let … Continue reading
Surface Level or Deep Thinker?
Think of your staff … each one uses a different thought process when faced with a challenge. Some will look at the personal side and how it will affect the team, others look at the situation from a strictly-business perspective. … Continue reading
The Two Sides of Action
Every action has two sides … one side faces the sun and the other faces darkness. If you are facing the darkness, you remain in the past. Being chained to the past keeps negative feelings churning ….. remorse, jealousy, revenge, … Continue reading
Points to Ponder: Clinging to the Past
“People fail because of what they will not give up. They cling to what has worked in the past, even after it has clearly stopped working.” Peter Drucker, Management Expert Take a moment to look around you …. What is … Continue reading
Breaking Bottlenecks
Breaking Bottlenecks The year is nearly half over …how are things going? How many of your goals have you achieved? Did you identify your motivations and your obstacles? Were your motivators strong enough for you to overcome your obstacles? Did … Continue reading
Anger Locations
Where, exactly, does anger ‘live’? I was recently told by a client “Anger is a place I go to easily”. That is one powerful statement! And not in a positive way. Anger is most certainly a red color — some … Continue reading
