Yes there really is a sickness called “Hurry Up Syndrome”!  I knew this disease existed, I was surprised that it had a real scientific name!  According to University of Manchester’s Dr. James Reason, this time crunch that we operate under increases the chance that we will make a mistake by 11 times.*

When we are operating with this malady, we tend to make decisions based more on emotion than relying on fact, or on a combination of facts and emotion.  Our perspective changes, and our natural cautious checkpoints are crushed.  We are focused on completing the task, resolving the uncomfortable or threatening situation, or wanting the offending person to leave us alone!  In other words, our amygdala [Amy, as my clients know it] hijacks and takes control of our thinking.  Our neo-cortex is not given the opportunity to take over.

EMS pilots are especially susceptible to this … they have a critical care patient they must fly from Point A to Point B.  Knowing this is a critical flight, can cause these pilots to take risks they may not have taken otherwise.

Think of how your communication changes when you are experiencing “hurry up syndrome”.

It isn’t what they said, it’s what you think you heard!

*B&CA magazine, October 2008, p. 44

Years ago I did my Master’s [in Aeronautical Science from ERAU] on “Personalities in the Cockpit”. In that research, I surveyed career Part 91 pilots as to their communication style. These were all pilots in flight departments; I did not designate which were chief pilots and which were safety officers or Directors of Aviation. I am continuing this research, and have widened it to include all members in flight departments.

Part of my current research in communications deals with the ego of the pilot, and how this affects their communications. Being strong, being right, maintaining his status and reputation. All these are [or were] critical to the pilot’s self-image. And Captainitis.

At one time, captains were described as arrogant, over-confident, aggressive, incompetent and authoritarian by their co-pilots. This is according to the RAF Institute of Aviation Medicine. Captains, on the other hand, describe their co-pilots as lazy, difficult, complainer, resentful and bullying.

Aviation accidents, whether they be commercial aviation or business aviation, are fascinating studies.  Reading over the cockpit data recorders, you can glean much information about the Captain and First Officer.  How do they relate to each other?  How do they communicate with the flight attendants? with ATC? What is said between them … and what is not said?

I have nearly completed my white paper on the Colgan Air Accident, with a focus on the personal situational awareness of the Captain.  Email me if you’d like a copy … or stay tuned!

Remember, it isn’t what he said, it’s what they think they heard.