As a leader, how intuitive are you to what your followers are saying — and what they are not saying? Do you clear your mind of extraneous clutter before addressing issues? Do you dwell on what you will say and … Continue reading
What? Feedback doesn’t work?
Author Charles Jacobs states in his article, Why Feedback Doesn’t Work and Other Surprising Lessons from the Latest Brain Science*, “Using functional magnetic resonance imaging, or fMRI as it’s known in the field, scientists are now able to watch the … Continue reading
Copywrited words … do words really matter?
Words …. they have already been a hot topic this political season. Do we ‘own’ words … just because we said it does that mean that someone else cannot use those same words? Are there any new ideas in the … Continue reading
Filed under: communication, leadership, listening Permalink
Ladder of Influence leads to Misguided Beliefs
How many times do you play the same situation over and over again? What is your reaction when someone says “We tried that before and it didn’t work”? Using the ladder of influence, you start with the facts that you … Continue reading
Gaining Rapport by Asking Questions
Questions are your most powerful tool in gaining rapport. Questions give you control of the conversation and help steer the direction of the conversation. As a presenter, questions can help you improve your presentation. As a boss, they can let … Continue reading
Feedback, Criticism or Rejection?
Sally, a client, recently told me that she received some feedback on her behaviors that was presented as ‘constructive criticism’. “Shari it was not constructive at all. they were flat-out rejecting how I handled a meeting. There was nothing constructive … Continue reading
