It’s the holiday season, and a time when wish-granting and gift-giving abounds. Imagine: You are exchanging gifts with a friend, a colleague, a family member. What is your response when they say “Thank You”. What you say can impact your relationship … Continue reading
A no-named family member
I received a letter from my health care provider that began with this salutation: “To My Most Valued Patient:” My first reaction was WHAT???!!!!! If I was so valuable, why couldn’t you at least address it to me – my … Continue reading
