I flew from Houston Hobby to Chicago Midway last week. As I usually do, I asked the Southwest Gate Agent how full the plane will be. I thought I heard the agent say “The plane holds 120. We are booked to 214.” WHAT???!!! Holy cow! I know I have (more…)

I recently attended the National Speakers Association Annual Conference in Times Square, New York City. The American Airlines flight from Houston Hobby to LaGuardia was close to the flight from heck. It actually began the night before we left and continued for about 15 hours. Our original flight was to leave Houston Hobby at 9:35 a.m., change planes in Dallas Ft Worth, then off to LaGuardia. The airlines called me at 10:00 the night before to tell us our flight had been cancelled and we were not booked on a 1:30 flight, arriving in New York at 8:10 p.m. We had dinner plans at 8 pm, so that option would not work. I called the airlines and after hitting button after button, was connected to a live person. When I asked why our flight was cancelled, her response [after checking] was “crew (more…)