NASA Ames Research Center reported that 70% of all ASRS reports were because of communication errors, and expectation error was the highest single cause. Expectation error – the hearing or seeing what you have heard or seen in the past … Continue reading
Captain Major General Colonel
Here’s another set of words from a classic TV show, Mash: Maj. Margaret “Hot Lips” Houlihan: Colonel… Maj. Margaret “Hot Lips” Houlihan: Major Burns is ready to assist. Army Capt. “Trapper John” McIntyre: What do you think I’m doing? Stalling … Continue reading
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Can You Rlaely Raed Tihs?
From Cambridge University I cdnuolt blveiee taht I cluod aulaclty uesdnatnrd waht I was rdaneig. The phaonmneal pweor of the hmuan mnid, aoccdrnig to a rscheearch at Cmabrigde Uinervtisy. It deosn’t mttaer in waht oredr the ltteers in a wrod … Continue reading
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Addressing Nuts and Bolts before Planes and Cars
As a leader, how intuitive are you to what your followers are saying — and what they are not saying? Do you clear your mind of extraneous clutter before addressing issues? Do you dwell on what you will say and … Continue reading
Talking Emails
Electronic communication is our way of life and unfortunately oftentimes our primary method of communication. The same words can be read and interpreted several different ways, especially when all words are uniform (no bold, italics or emoticons). For instance, how … Continue reading
Sarcasm or Intentionally Forcing Happiness?
Remember this scene from “The Sound of Music” … It’s Maria’s [Julie Andrews] first evening dinner with the Captain and the children. Earlier that day the children placed a frog in her dress pocket. Instead of chastising them, she took … Continue reading
Defensive fuel to flame fires
Think of the last conversation you had that escalated to a more intense level than you would have liked. Your ‘Amy/Andy’ felt threatened. When a threat is sensed, defenses rise. As a result, conversations become power struggles. You may toss … Continue reading
Inside your brain: Techniques for reducing conflict with coworkers
When cooperation with coworkers is at a low level, conflict increases, productivity decreases, tempers are shortened, deadlines are missed and safety is compromised. These high stress levels fuel conflict and disharmony, which directly affects productivity and damages your safety culture. … Continue reading
What do you see … part 4
You probably read the word ME in brown, but……. when you look through “ME” you will see “YOU!” Do you need to look again?
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