I’m reading a great book about blame. Blame is a big part of team dysfunctions and conflict. Blame is part of the no-win situation, for blame has no constructive value. Blame will simply fuel the conflict fire. It is so … Continue reading
listening
Striped Patterns … or Plaid?
April 18, 2013 By admin
Filed under: communication, emotional intelligence techniques, human factors, intention, interpretation, leadership · Tagged: amygdala, amygdala hijack, blame, blame game, communication, conflict resolution, difficult employees, difficult people, EI, emotional intelligence techniques, listening, team dysfunction · Permalink
Does ‘Pilot Error’ Really Exist?
April 17, 2013 By admin
As we know, ‘pilot error’ is the cause of many accidents. The precursor of Pilot Error is aviation medicine …. This was a result of the aircraft manufacturers having to replace numerous crashed planes by pilot wanna-be’s. In the early … Continue reading →
Filed under: Aviation, Aviation Posts, communication, emotional intelligence techniques, human factors, intention, interpretation, leadership, listening · Tagged: accidents, amygdala, amygdala hijack, Aviation Posts, behavioral styles, chain of events, communications, emotion, emotional brain, emotional intelligence skills, emotional intelligence techniques, flying, human factors, listening, neo-cortex, pilot, pilot error, rational brain, rational mind, WWII · Permalink
All you need is …. remember we’re in the workplace
March 22, 2013 By admin
I gave a Supervisor and Communications seminar recently to first and second level supervisors. One of the topics the President wanted me to discuss was “How do you let your direct reports, and others that are not your direct reports, … Continue reading →
Quick Communique: Points to Ponder Confusion vs. Clarity
March 20, 2013 By admin
“Confusion and ambiguity kills; clarity keeps us safe.” Anonymous How many times have you given instructions only to have an outcome not at all what you thought it would be? For instance, you are driving down the road and are … Continue reading →
Filed under: Aviation Posts, communication, human factors, intention, interpretation, leadership, listening · Tagged: break-out sessions, communication, conflict resolution, listening, NBAA, public speaking, S&D, Schedulers and Dispatchers · Permalink
State of Mind
January 18, 2013 By admin
What importance does your state of mind play in your communication interactions? Does it really make a difference if you are 100% focused on your conversation … on both sides of the conversation? When we are preoccupied and have a … Continue reading →
Communication and Autism
October 26, 2012 By admin
I saw on the news that a 13-year old girl, Carly, who is severely autistic, is now communicating on the computer. Her parents were astounded when, two years ago, Carly typed out some words. She is communicating, through the voice … Continue reading →
Filed under: communication, intention, listening · Tagged: autism, communication, intention, listening · Permalink
To Fluff … or not to fluff
October 11, 2012 By admin
One of my passions, and as luck would have it, most popular workshops is the one on communicating in the way that your listener needs to be communicated to. In other words, talk slower to those that talk slower, and … Continue reading →
The Habits of the Mind ….
October 3, 2012 By shari2008
Time for Points to Ponder The Habits of Mind of Professional Behavior* … This can bring up many different habits — think before speaking, don’t cuss or use inappropriate words, keep an open mind ….. and these may have a direct … Continue reading →
Filed under: Aviation, Aviation Posts, communication, emotional intelligence techniques, emotional intelligence techniques, human factors, intention, interpretation, leadership, listening · Tagged: amygdala, amygdala hijack, behavioral styles, brain, business conflict resolution, Cleveland State University, communication, Dr. George Walker, emotional intelligence skills, emotional intelligence techniques, human factors, leadership, listening, neo-cortex, neocortex, organizational leadership, perception, rational mind · Permalink
Expect Success?
August 17, 2012 By shari2008
A politician recently said “Americans have a right to expect success.” Now I agree with this concept; what I disagree with is their definition of ‘success’. Even though ‘success’ is not one of those ambiguous words we discuss in my … Continue reading →
Filed under: communication, intention, interpretation, leadership, listening · Tagged: leadership, listening · Permalink
Cockpit Acoustics
July 25, 2012 By admin
I was re-reading an article in a prior edition of Business & Commercial Aviation, entitled Cockpit Cacophony. It states that “The noisy cockpit environment certainly doesn’t help the communication of important information. A review of 250 NASA ASRS …. business … Continue reading →
Filed under: Aviation Posts, communication, emotional intelligence techniques, human factors, intention, interpretation, listening · Tagged: BC&A, Business & Commercial aviation, cockpit, communications, expectation error, fatigue, human factors, interpretation, listening, multi-tasking, neo-cortex, rational mind · Permalink