NASA Ames Research Center reported that 70% of all ASRS reports were because of communication errors, and expectation error was the highest single cause. Expectation error – the hearing or seeing what you have heard or seen in the past … Continue reading
listening
Filling in your own blanks
February 1, 2012 By admin
Filed under: Aviation Posts, communication, emotional intelligence techniques, human factors, intention, interpretation, listening · Tagged: communication, emotional intelligence skills, emotional intelligence techniques, expectation error, human factors, intention, listening, meaning, multi-tasking, NASA, NASA Ames Research Center, neuroscience, thin-slicing · Permalink
Assumptions and interpretations
January 31, 2012 By shari2008
If you believe the research that your eyes sends bits and pieces of information about your environment to your brain and that this information what you believe is true based on your past emotional experiences. Are you seeing and interpreting … Continue reading →
Filed under: communication, emotional intelligence techniques, emotional intelligence techniques, human factors, interpretation, leadership, listening, Uncategorized · Tagged: amygdala hijack, business conflict resolution, communication, communications, conflict resolution, emotion, emotional brain, emotional intelligence skills, emotional intelligence techniques, interpretation, leadership, listening, meaning, negotiating, negotiations, stress · Permalink
Interpretations and Conclusions
December 29, 2011 By admin
I recently facilitated a leadership seminar. The attendees were first and second line supervisors, having been in that position for up to 10 years. We were talking about staff members being focused on the success of the team and the … Continue reading →
Filed under: communication, emotional intelligence techniques, human factors, intention, interpretation, leadership, listening · Tagged: bell curve, conclusins, corporate research, intent, interpretations, listening, root cause · Permalink
What did I really mean?
December 28, 2011 By admin
I recently gave a speech at the evening meeting of a NAPM chapter in Florida, and followed it up with a four-hour seminar the next day that encompassed emotional and social intelligence, and problem solving. We had just completed an … Continue reading →
Filed under: communication, intention, interpretation, listening · Tagged: communication, listening · Permalink
Communication Funnies
December 22, 2011 By admin
A mother was showing her young son how to zip up his coat. “The secret,” she said, “is to get the left part of the zipper to fit in the other side before you try to zip it up.” Confused, … Continue reading →
Filed under: communication, intention, interpretation · Tagged: communication, funnies, intention, interpretation, joke, listening, slang · Permalink
I did not interpret ….
December 12, 2011 By admin
I had to go to an attorney to look over a many-page legal document. I do not like to deal in details, especially legalese-details. Just to be sure, I thought having an attorney review it would be in my best … Continue reading →
"I trust you" to do what?
December 2, 2011 By admin
How many times do you hear what you want to hear, or understand someone else’s words from your own perspective? In a leadership course I led, ‘trust’ was an interesting topic. That is one of this company’s core values, and … Continue reading →
Filed under: communication, intention, interpretation, leadership, listening · Tagged: communication, core values, emotional intelligence techniques, interpretation, leadership, listening, meaning, mission statement, trust · Permalink
Fill Your Memory Bank
November 9, 2011 By admin
How many times have you been dissatisfied with an outcome, only to have someone else present a totally different perspective? Would you be able to maintain the optimism that this gentleman did under his circumstance? A 92-year-old, petite, well-poised and … Continue reading →
The Flight Is Terribly Overbooked
October 28, 2011 By admin
I flew from Houston Hobby to Chicago Midway last week. As I usually do, I asked the Southwest Gate Agent how full the plane will be. I thought I heard the agent say “The plane holds 120. We are booked … Continue reading →
Filed under: communication, interpretation, listening · Tagged: Chicago Midway, communications, Houston Hobby, interpretation, listening, Southwest Airlines · Permalink
Oil and Water People in the Office
August 21, 2011 By shari2008
Are members of your staff like oil and water – not mixing well enough to become a team? As a manager, you’ve seen the stress involved, and are not immune to their feelings as well as the pressure from your … Continue reading →
Filed under: communication, emotional intelligence techniques, emotional intelligence techniques, human factors, intention, interpretation, leadership · Tagged: amygdala, behaviors, communications, conflict, conflict resolution, difficult people, emotional intelligence techniques, intention, interpretation, leadership, listening, organizational leadership, perception, perspective, rational brain, stress · Permalink
