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	<title> &#187; listening</title>
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	<link>http://www.cornerstonestrategiesllc.com</link>
	<description>Where Behavioral Leadership Meets Emotional Intelligence - Shari Frisinger</description>
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		<title>Just how tall is that wall?</title>
		<link>http://www.cornerstonestrategiesllc.com/2012/02/06/just-how-tall-is-that-wall/</link>
		<comments>http://www.cornerstonestrategiesllc.com/2012/02/06/just-how-tall-is-that-wall/#comments</comments>
		<pubDate>Mon, 06 Feb 2012 15:52:40 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Aviation Posts]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[emotional intelligence techniques]]></category>
		<category><![CDATA[human factors]]></category>
		<category><![CDATA[intention]]></category>
		<category><![CDATA[interpretation]]></category>
		<category><![CDATA[leadership]]></category>
		<category><![CDATA[listening]]></category>
		<category><![CDATA[amygdala]]></category>
		<category><![CDATA[amygdala hijack]]></category>
		<category><![CDATA[argue]]></category>
		<category><![CDATA[business conflict resolution]]></category>
		<category><![CDATA[chain of errors]]></category>
		<category><![CDATA[communications]]></category>
		<category><![CDATA[conflict]]></category>
		<category><![CDATA[conflict resolution]]></category>
		<category><![CDATA[defensive]]></category>
		<category><![CDATA[emotional intelligence skills]]></category>
		<category><![CDATA[reaction]]></category>
		<category><![CDATA[stress]]></category>

		<guid isPermaLink="false">http://www.cornerstonestrategiesllc.com/blog/?p=145</guid>
		<description><![CDATA[You don&#8217;t know why it happens yet it does.  You see someone you dislike and your defenses rise up like a rocket.  You can feel your muscles tense, your jaw tighten and words that want to erupt from your throat.  &#8230; <a href="http://www.cornerstonestrategiesllc.com/2012/02/06/just-how-tall-is-that-wall/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<wfw:commentRss>http://www.cornerstonestrategiesllc.com/2012/02/06/just-how-tall-is-that-wall/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Filling in your own blanks</title>
		<link>http://www.cornerstonestrategiesllc.com/2012/02/01/expectation-errors/</link>
		<comments>http://www.cornerstonestrategiesllc.com/2012/02/01/expectation-errors/#comments</comments>
		<pubDate>Wed, 01 Feb 2012 15:52:11 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[Aviation Posts]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[emotional intelligence techniques]]></category>
		<category><![CDATA[human factors]]></category>
		<category><![CDATA[intention]]></category>
		<category><![CDATA[interpretation]]></category>
		<category><![CDATA[listening]]></category>
		<category><![CDATA[emotional intelligence skills]]></category>
		<category><![CDATA[expectation error]]></category>
		<category><![CDATA[meaning]]></category>
		<category><![CDATA[multi-tasking]]></category>
		<category><![CDATA[NASA]]></category>
		<category><![CDATA[NASA Ames Research Center]]></category>
		<category><![CDATA[neuroscience]]></category>
		<category><![CDATA[thin-slicing]]></category>

		<guid isPermaLink="false">http://www.cornerstonestrategiesllc.com/blog/?p=274</guid>
		<description><![CDATA[NASA Ames Research Center reported that 70% of all ASRS reports were because of communication errors, and expectation error was the highest single cause.  Expectation error &#8211; the hearing or seeing what you have heard or seen in the past &#8230; <a href="http://www.cornerstonestrategiesllc.com/2012/02/01/expectation-errors/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Assumptions and interpretations</title>
		<link>http://www.cornerstonestrategiesllc.com/2012/01/31/assumptions-and-interpretations/</link>
		<comments>http://www.cornerstonestrategiesllc.com/2012/01/31/assumptions-and-interpretations/#comments</comments>
		<pubDate>Tue, 31 Jan 2012 16:42:34 +0000</pubDate>
		<dc:creator>shari2008</dc:creator>
				<category><![CDATA[communication]]></category>
		<category><![CDATA[emotional intelligence techniques]]></category>
		<category><![CDATA[human factors]]></category>
		<category><![CDATA[interpretation]]></category>
		<category><![CDATA[leadership]]></category>
		<category><![CDATA[listening]]></category>
		<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[amygdala hijack]]></category>
		<category><![CDATA[business conflict resolution]]></category>
		<category><![CDATA[communications]]></category>
		<category><![CDATA[conflict resolution]]></category>
		<category><![CDATA[emotion]]></category>
		<category><![CDATA[emotional brain]]></category>
		<category><![CDATA[emotional intelligence skills]]></category>
		<category><![CDATA[meaning]]></category>
		<category><![CDATA[negotiating]]></category>
		<category><![CDATA[negotiations]]></category>
		<category><![CDATA[stress]]></category>

		<guid isPermaLink="false">http://www.cornerstonestrategiesllc.com/?p=2337</guid>
		<description><![CDATA[If you believe the research that your eyes sends bits and pieces of information about your environment to your brain and that this information what you believe is true based on your past emotional experiences.  Are you seeing and interpreting &#8230; <a href="http://www.cornerstonestrategiesllc.com/2012/01/31/assumptions-and-interpretations/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Interpretations and Conclusions</title>
		<link>http://www.cornerstonestrategiesllc.com/2011/12/29/interpretations-and-conclusions/</link>
		<comments>http://www.cornerstonestrategiesllc.com/2011/12/29/interpretations-and-conclusions/#comments</comments>
		<pubDate>Thu, 29 Dec 2011 16:05:53 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[communication]]></category>
		<category><![CDATA[emotional intelligence techniques]]></category>
		<category><![CDATA[human factors]]></category>
		<category><![CDATA[intention]]></category>
		<category><![CDATA[interpretation]]></category>
		<category><![CDATA[leadership]]></category>
		<category><![CDATA[listening]]></category>
		<category><![CDATA[bell curve]]></category>
		<category><![CDATA[conclusins]]></category>
		<category><![CDATA[corporate research]]></category>
		<category><![CDATA[intent]]></category>
		<category><![CDATA[interpretations]]></category>
		<category><![CDATA[root cause]]></category>

		<guid isPermaLink="false">http://www.cornerstonestrategiesllc.com/blog/?p=860</guid>
		<description><![CDATA[I recently facilitated a leadership seminar. The attendees were first and second line supervisors, having been in that position for up to 10 years. We were talking about staff members being focused on the success of the team and the &#8230; <a href="http://www.cornerstonestrategiesllc.com/2011/12/29/interpretations-and-conclusions/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>What did I really mean?</title>
		<link>http://www.cornerstonestrategiesllc.com/2011/12/28/what-did-i-really-mean/</link>
		<comments>http://www.cornerstonestrategiesllc.com/2011/12/28/what-did-i-really-mean/#comments</comments>
		<pubDate>Wed, 28 Dec 2011 16:28:36 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[communication]]></category>
		<category><![CDATA[intention]]></category>
		<category><![CDATA[interpretation]]></category>
		<category><![CDATA[listening]]></category>

		<guid isPermaLink="false">http://cornerstonestrategiesllc.com/wordpress/?p=9</guid>
		<description><![CDATA[I recently gave a speech at the evening meeting of a NAPM chapter in Florida, and followed it up with a four-hour seminar the next day that encompassed emotional and social intelligence, and problem solving. We had just completed an &#8230; <a href="http://www.cornerstonestrategiesllc.com/2011/12/28/what-did-i-really-mean/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
		<wfw:commentRss>http://www.cornerstonestrategiesllc.com/2011/12/28/what-did-i-really-mean/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Communication Funnies</title>
		<link>http://www.cornerstonestrategiesllc.com/2011/12/22/communication-funnies/</link>
		<comments>http://www.cornerstonestrategiesllc.com/2011/12/22/communication-funnies/#comments</comments>
		<pubDate>Thu, 22 Dec 2011 16:26:31 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[communication]]></category>
		<category><![CDATA[intention]]></category>
		<category><![CDATA[interpretation]]></category>
		<category><![CDATA[funnies]]></category>
		<category><![CDATA[joke]]></category>
		<category><![CDATA[listening]]></category>
		<category><![CDATA[slang]]></category>

		<guid isPermaLink="false">http://www.cornerstonestrategiesllc.com/blog/?p=440</guid>
		<description><![CDATA[A mother was showing her young son how to zip up his coat.  &#8220;The secret,&#8221; she said, &#8220;is to get the left part of the zipper to fit in the other side before you try to zip it up.&#8221;  Confused, &#8230; <a href="http://www.cornerstonestrategiesllc.com/2011/12/22/communication-funnies/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>I did not interpret &#8230;.</title>
		<link>http://www.cornerstonestrategiesllc.com/2011/12/12/i-did-not-interpret/</link>
		<comments>http://www.cornerstonestrategiesllc.com/2011/12/12/i-did-not-interpret/#comments</comments>
		<pubDate>Mon, 12 Dec 2011 16:11:04 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[communication]]></category>
		<category><![CDATA[emotional intelligence techniques]]></category>
		<category><![CDATA[intention]]></category>
		<category><![CDATA[interpretation]]></category>
		<category><![CDATA[listening]]></category>
		<category><![CDATA[attorney]]></category>
		<category><![CDATA[communications]]></category>
		<category><![CDATA[critical thinking]]></category>
		<category><![CDATA[emotional intelligence te]]></category>
		<category><![CDATA[interpretations]]></category>
		<category><![CDATA[reality]]></category>
		<category><![CDATA[socratic questioning]]></category>

		<guid isPermaLink="false">http://www.cornerstonestrategiesllc.com/blog/?p=865</guid>
		<description><![CDATA[I had to go to an attorney to look over a many-page legal document. I do not like to deal in details, especially legalese-details. Just to be sure, I thought having an attorney review it would be in my best &#8230; <a href="http://www.cornerstonestrategiesllc.com/2011/12/12/i-did-not-interpret/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>&quot;I trust you&quot; to do what?</title>
		<link>http://www.cornerstonestrategiesllc.com/2011/12/02/i-trust-you-to-do-what/</link>
		<comments>http://www.cornerstonestrategiesllc.com/2011/12/02/i-trust-you-to-do-what/#comments</comments>
		<pubDate>Fri, 02 Dec 2011 15:58:48 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[communication]]></category>
		<category><![CDATA[intention]]></category>
		<category><![CDATA[interpretation]]></category>
		<category><![CDATA[leadership]]></category>
		<category><![CDATA[listening]]></category>
		<category><![CDATA[core values]]></category>
		<category><![CDATA[emotional intelligence techniques]]></category>
		<category><![CDATA[meaning]]></category>
		<category><![CDATA[mission statement]]></category>
		<category><![CDATA[trust]]></category>

		<guid isPermaLink="false">http://www.cornerstonestrategiesllc.com/blog/?p=419</guid>
		<description><![CDATA[How many times do you hear what you want to hear, or understand someone else&#8217;s words from your own perspective?  In a leadership course I led, &#8216;trust&#8217; was an interesting topic.  That is one of this company&#8217;s core values, and &#8230; <a href="http://www.cornerstonestrategiesllc.com/2011/12/02/i-trust-you-to-do-what/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Fill Your Memory Bank</title>
		<link>http://www.cornerstonestrategiesllc.com/2011/11/09/fill-your-memory-bank/</link>
		<comments>http://www.cornerstonestrategiesllc.com/2011/11/09/fill-your-memory-bank/#comments</comments>
		<pubDate>Wed, 09 Nov 2011 16:03:05 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[communication]]></category>
		<category><![CDATA[emotional intelligence techniques]]></category>
		<category><![CDATA[human factors]]></category>
		<category><![CDATA[intention]]></category>
		<category><![CDATA[interpretation]]></category>
		<category><![CDATA[listening]]></category>
		<category><![CDATA[hurricane]]></category>
		<category><![CDATA[Hurricane Ike]]></category>
		<category><![CDATA[perspective]]></category>
		<category><![CDATA[positive attitude]]></category>
		<category><![CDATA[self talk]]></category>
		<category><![CDATA[thoughts]]></category>

		<guid isPermaLink="false">http://www.cornerstonestrategiesllc.com/blog/?p=130</guid>
		<description><![CDATA[How many times have you been dissatisfied with an outcome, only to have someone else present a totally different perspective?   Would you be able to maintain the optimism that this gentleman did under his circumstance? A 92-year-old, petite, well-poised and &#8230; <a href="http://www.cornerstonestrategiesllc.com/2011/11/09/fill-your-memory-bank/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>The Flight Is Terribly Overbooked</title>
		<link>http://www.cornerstonestrategiesllc.com/2011/10/28/the-flight-is-terribly-overbooked/</link>
		<comments>http://www.cornerstonestrategiesllc.com/2011/10/28/the-flight-is-terribly-overbooked/#comments</comments>
		<pubDate>Fri, 28 Oct 2011 15:24:29 +0000</pubDate>
		<dc:creator>admin</dc:creator>
				<category><![CDATA[communication]]></category>
		<category><![CDATA[interpretation]]></category>
		<category><![CDATA[listening]]></category>
		<category><![CDATA[Chicago Midway]]></category>
		<category><![CDATA[communications]]></category>
		<category><![CDATA[Houston Hobby]]></category>
		<category><![CDATA[Southwest Airlines]]></category>

		<guid isPermaLink="false">http://www.cornerstonestrategiesllc.com/blog/?p=131</guid>
		<description><![CDATA[I flew from Houston Hobby to Chicago Midway last week. As I usually do, I asked the Southwest Gate Agent how full the plane will be. I thought I heard the agent say &#8220;The plane holds 120. We are booked &#8230; <a href="http://www.cornerstonestrategiesllc.com/2011/10/28/the-flight-is-terribly-overbooked/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<slash:comments>0</slash:comments>
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