Are members of your staff like oil and water – not mixing well enough to become a team? As a manager, you’ve seen the stress involved, and are not immune to their feelings as well as the pressure from your … Continue reading
listening
Oil and Water People in the Office
August 21, 2011 By shari2008
Filed under: communication, emotional intelligence techniques, emotional intelligence techniques, human factors, intention, interpretation, leadership · Tagged: amygdala, behaviors, communications, conflict, conflict resolution, difficult people, emotional intelligence techniques, intention, interpretation, leadership, listening, organizational leadership, perception, perspective, rational brain, stress · Permalink
Ways to Deal With Overwhelm
August 16, 2011 By shari2008
Each side of our brain can succumb to overwhelm. And there are two distinctly different ways to overcome overwhelm. Your left brain is your logical brain, your analytical and logical thought, along with your math and science skills reside here. … Continue reading →
Early in life teachings
August 11, 2011 By shari2008
Early in life we are taught to play nice and follow the Golden Rule. As we grow up and enter the business world, we find out that there are different ways to play nice. Others (or our own) behaviors can … Continue reading →
Filed under: communication, emotional intelligence techniques, emotional intelligence techniques, human factors, intention, interpretation, leadership, listening · Tagged: communication, communications, conflict, conflict resolution, difficult people, DISC, emotional intelligence techniques, feedback, human factors, intention, interpretation, leadership, listening, organizational leadership, perception, perspective, praise, rational mind · Permalink
Pay now or pay later
July 27, 2011 By shari2008
True or false: The more you pay people to work, the less they feel obligated to look for another job. Studies have shown that this is both true and false. If you pay your people well, there’s a good chance … Continue reading →
Filed under: communication, emotional intelligence techniques, human factors, intention, interpretation, leadership, listening, Uncategorized · Tagged: emotional intelligence techniques, feedback, listening, paycheck, questions · Permalink
12 Angry Men
July 22, 2011 By admin
I’m watching the 1957 movie “12 Angry Men“. The original featured a stellar cast of Henry Fonda, E.G. Marshall, Jack Warden and Martin Balsam. If you have never seen this movie [the original is better than the remake, both are … Continue reading →
Filed under: communication, emotional intelligence techniques, intention, interpretation, leadership, listening · Tagged: 12 Angry Men, communication, E.G> Marshall, emotional intelligence techniques, Henry Fonda, Jack Warden, juror, jury duty, listening, negotiating, persuasion, possibilities · Permalink
The objective of education is not what you think
July 15, 2011 By shari2008
I recently read an article from Knowledge @ Wharton that gave an interesting perspective: It asks Why doesn’t education focus on what humans can do better than the machines and instruments they create? It goes on to say Teaching enables … Continue reading →
Filed under: communication, emotional intelligence techniques, human factors, intention, interpretation, leadership, listening, Uncategorized · Tagged: Daniel Greenberg, emotional intelligence skills, emotional intelligence techniques, feedback, Knowledge @ Wharton, leadership, lecturing, listening, praise, Russell L. Ackhoff, teaching · Permalink
Are they not listening?
July 11, 2011 By admin
Why don’t we tell others how to manage or communicate with ourselves? This seems like a very simple concept, doesn’t it? Think about how much easier, or simpler, our lives would be if we were forthright with this information. Aahh … Continue reading →
Filed under: communication, emotional intelligence techniques, human factors, interpretation, leadership, listening · Tagged: behavioral, communication, listening, speaking, styles, types · Permalink
Conflict, Part 2
July 6, 2011 By admin
I received the following regarding a comment I made on Conflict. Seems we should have a face-to-face …. I think we are saying the same thing! Here is his response, and you can decide: Your take was that some people … Continue reading →
Filed under: communication, intention, interpretation, listening · Tagged: argue, behavior, communication, conflict, conflict management, listening, perception · Permalink
Does 'Pilot Error' Really Exist?
June 21, 2011 By admin
As we know, ‘pilot error’ is the cause of many accidents. The precursor of Pilot Error is aviation medicine …. This was a result of the aircraft manufacturers having to replace numerous crashed planes by pilot wanna-be’s. In the early … Continue reading →
Filed under: Aviation, Aviation Posts, communication, emotional intelligence techniques, human factors, intention, interpretation, leadership, listening · Tagged: accidents, amygdala, amygdala hijack, Aviation Posts, behavioral styles, chain of events, communications, emotion, emotional brain, emotional intelligence skills, emotional intelligence techniques, flying, human factors, listening, neo-cortex, pilot, pilot error, rational brain, rational mind, WWII · Permalink
Striped Patterns … or Plaid?
June 8, 2011 By admin
I’m reading a great book about blame. Blame is a big part of team dysfunctions and conflict. Blame is part of the no-win situation, for blame has no constructive value. Blame will simply fuel the conflict fire. It is so … Continue reading →
Filed under: communication, emotional intelligence techniques, human factors, intention, interpretation · Tagged: amygdala, amygdala hijack, blame, blame game, communication, conflict resolution, difficult employees, difficult people, EI, emotional intelligence techniques, listening, team dysfunction · Permalink
