I heard this recently on the news: “…treat children with the flu under the age of 12″. Interesting … I didn’t realize that the flu was less dangerous over 12 years old! It’s not what they said, it’s what I heard!
How old is the flu?
Filling in your own blanks
NASA Ames Research Center reported that 70% of all ASRS reports were because of communication errors, and expectation error was the highest single cause. Expectation error – the hearing or seeing what you have heard or seen in the past and assuming you will hear or see it when a (more…)
Just how tall is that wall?
You don’t know why it happens yet it does. You see someone you dislike and your defenses rise up like a rocket. You can feel your muscles tense, your jaw tighten and words that want to erupt from your throat. Your emotional brain plays a huge role in how you (more…)
Interpretations and Conclusions
I recently facilitated a leadership seminar. The attendees were first and second line supervisors, having been in that position for up to 10 years. We were talking about staff members being focused on the success of the team and the company, and a bell curve as a (more…)
A mother was showing her young son how to zip up his coat. “The secret,” she said, “is to get the left part of the zipper to fit in the other side before you try to zip it up.” Confused, the young boy asked “Why does it have to (more…)
Assumptions and interpretations
If you believe the research that your eyes sends bits and pieces of information about your environment to your brain and that this information what you believe is true based on your past emotional experiences. Are you seeing and interpreting the situation the same way everyone else is? Is there (more…)
"I trust you" to do what?
How many times do you hear what you want to hear, or understand someone else’s words from your own perspective? In a leadership course I led, ‘trust’ was an interesting topic. That is one of this company’s core values, and the discussion took an interesting turn. One participant shared his (more…)
In the spaces provided …. solution
Write the word communicate _ _ _ _ _ _ _ _ _ _ _ _ Did you solve it? If not, let me show you: _c_o_m_m_u_n_i_c_a_t_e_ How’d you do? Remember, It’s not what I said, it’s what you think you heard
In the spaces provided ….
Print the word communicate _ _ _ _ _ _ _ _ _ _ _ _ Yes, in the spaces provided above, please print the word communicate. This is not a trick, you need no special glasses, pen or magnifying glass. (more…)
Tossing Aside Money
Training and/or facilitating classes is a great way to get different perspectives of sometimes obvious decisions. I have been fortunate in the past two weeks to give a three-day three- college-credit course, a one-day seminar on Goal Setting and Performance Evaluations and a three-day leadership course for new supervisors. (more…)