Captainitis, the phenomenon that occurs when subordinates do not speak up to “the person in charge”, can rear its ugly head in many ways. In February 1980, a United Airlines career second officer [based on his lower than desired level … Continue reading
listening
Captainitis in a Different Light
May 14, 2012 By admin
Filed under: Aviation Posts, communication, human factors, intention, leadership, listening · Tagged: Accident, Aviation Posts, captainitis, emotional intelligence techniques, human factors, listening, United Airlines · Permalink
Can you draw this …
April 24, 2012 By admin
How clearly do you think you give directions? I’m not talking about directions to a specific location; I’m talking about giving instructions to someone else so they understand what you want. If you think you are pretty good in doing … Continue reading →
Filed under: communication, intention, interpretation, listening · Tagged: directions, draw, geometric shapes, instruction, intention, interpretation, listening · Permalink
Smart-Aleck Student Quips …
April 6, 2012 By admin
TEACHER: Johnny, why are you doing your math multiplication on the floor? JOHNNY: You told me to do it without using tables. TEACHER: Glenn, how do you spell ‘crocodile?’ GLENN: K-R-O-K-O-D-I-A-L’ TEACHER: No, that’s wrong GLENN: Maybe it is wrong, … Continue reading →
Filed under: communication, intention, interpretation · Tagged: communication, intention, jokes, listening, misunderstandings, students, teacher · Permalink
One Solution to Smelling Badly?
April 3, 2012 By admin
Has this confusion ever happened to you? There’s an old tale in the Marine Corps about a lieutenant who inspected his platoon, and told the sergeant that the troops smelled badly. The lieutenant suggested that the troops change their underwear. … Continue reading →
Filed under: communication, intention, interpretation, listening · Tagged: change, communications, listening · Permalink
Subliminal Communication Rituals
April 2, 2012 By admin
This is an excerpt from an article on How Subliminal Advertising Works. One paragraph states: The more stressed-out we are by the financial crisis and other problems, the more we unconsciously adhere to familiar, comforting rituals. Think how this affects … Continue reading →
Filed under: communication, emotional intelligence techniques, emotional intelligence techniques, intention, interpretation · Tagged: Buyology, chaos, communication, conflict, emotional brain, emotional intelligence skills, emotional intelligence techniques, emotional mind, emotional reactivity, emotional turmoil, frustration, listening, Martin Lindstrom, Parade Magazine, subconscious thinking, subliminal advertising · Permalink
The Difference between Always and Almost Always
March 22, 2012 By admin
In my leadership and communications seminars, we talk about ambiguous words …. words like ‘always’ , ‘almost always’, ‘rarely’ and ‘never’. The meaning of these words may seem clear to you…and yet you would be surprised at the responses. According to my research … Continue reading →
Filed under: Aviation Posts, communication, intention, interpretation, listening · Tagged: always, Aviation Posts, communications, flight department, Hurricane Ike, interpretation, listening · Permalink
Mutual misconceptions lead to …
March 20, 2012 By admin
Mutual bad behaviors .. what else? When someone wrongs us, or threatens us — even a perceived threat — we react. In our reactions, we don’t think through our words, actions or behaviors. Nor do we think through the consequences … Continue reading →
"Are You Accusing Us …?"
March 19, 2012 By admin
I like the show Criminal Minds. It’s a drama about FBI profilers. One particular episode dealt with the abduction of a six year old boy. The mother told the FBI agents that she did not want to know what happened … Continue reading →
Filed under: communication, emotional intelligence techniques, emotional intelligence techniques, human factors, intention, interpretation, listening · Tagged: amygdala, amygdala hijack, communication, conflict, Criminal Minds, defensive, emotional brain, emotional intelligence skills, emotional intelligence techniques, interpretation, listening, profiling, reactions, understanding · Permalink
National Listening Month
March 12, 2012 By admin
According to the International Listening Association, [http://www.listen.org/Templates/home.htm], March is National Listening Month This organization is “…the professional organization whose members are dedicated to learning more about the impact that listening has on all human activity.” Does listening truly have an … Continue reading →
Filed under: communication, leadership, listening · Tagged: leadership, listening, national listening month · Permalink
Just how tall is that wall?
February 6, 2012 By admin
You don’t know why it happens yet it does. You see someone you dislike and your defenses rise up like a rocket. You can feel your muscles tense, your jaw tighten and words that want to erupt from your throat. … Continue reading →
Filed under: Aviation Posts, communication, emotional intelligence techniques, emotional intelligence techniques, human factors, intention, interpretation, leadership, listening · Tagged: amygdala, amygdala hijack, argue, business conflict resolution, chain of errors, communications, conflict, conflict resolution, defensive, emotional intelligence skills, emotional intelligence techniques, intention, interpretation, listening, reaction, stress · Permalink