listening

"Are You Accusing Us …?"

I like the show Criminal Minds. It’s a drama about FBI profilers.  One particular episode dealt with the abduction of a six year old boy. The mother told the FBI agents that she did not want to know what happened … Continue reading

How old is the flu?

I heard this recently on the news:  “…treat children with the flu under the age of 12″. Interesting … I didn’t realize that the flu was less dangerous over 12 years old! It’s not what they said, it’s what I … Continue reading

Filling in your own blanks

NASA Ames Research Center reported that 70% of all ASRS reports were because of communication errors, and expectation error was the highest single cause.  Expectation error – the hearing or seeing what you have heard or seen in the past … Continue reading

Just how tall is that wall?

You don’t know why it happens yet it does.  You see someone you dislike and your defenses rise up like a rocket.  You can feel your muscles tense, your jaw tighten and words that want to erupt from your throat.  … Continue reading

Interpretations and Conclusions

I recently facilitated a leadership seminar. The attendees were first and second line supervisors, having been in that position for up to 10 years. We were talking about staff members being focused on the success of the team and the … Continue reading

Communication Funnies

A mother was showing her young son how to zip up his coat.  “The secret,” she said, “is to get the left part of the zipper to fit in the other side before you try to zip it up.”  Confused, … Continue reading

Assumptions and interpretations

If you believe the research that your eyes sends bits and pieces of information about your environment to your brain and that this information what you believe is true based on your past emotional experiences.  Are you seeing and interpreting … Continue reading

"I trust you" to do what?

How many times do you hear what you want to hear, or understand someone else’s words from your own perspective?  In a leadership course I led, ‘trust’ was an interesting topic.  That is one of this company’s core values, and … Continue reading

In the spaces provided …. solution

Write the word communicate _ _ _ _ _ _ _ _ _ _ _ _ Did you solve it?  If not, let me show you: _c_o_m_m_u_n_i_c_a_t_e_ How’d you do?  Remember, It’s not what I said, it’s what you think … Continue reading

In the spaces provided ….

Print the word communicate _ _ _ _ _ _ _ _ _ _ _ _ Yes, in the spaces provided above, please print the word communicate. This is not a trick, you need no special glasses, pen or magnifying … Continue reading