NASA Ames Research Center reported that 70% of all ASRS reports were because of communication errors, and expectation error was the highest single cause. Expectation error – the hearing or seeing what you have heard or seen in the past … Continue reading
Surface Level or Deep Thinker?
Think of your staff … each one uses a different thought process when faced with a challenge. Some will look at the personal side and how it will affect the team, others look at the situation from a strictly-business perspective. … Continue reading
“With the Talent You’ve Got ….
…lessons would be a waste of money.” In an episode of F Troop, Sgt. O’Rourke said this to the bugler H. Dobbs. You would then think that Dobbs played the bugle beautifully, thus not needing lessons. In reality, Dobbs was … Continue reading
Are Interpretations Reality?
We seem to go in cycles of “You said ….” “No I didn’t, I said …” “No you didn’t …”, and we are in the midst of one of those cycles now. I am reminded of a trip to an … Continue reading
Is 'always' always and 'never' never?
Even when we think we know what we are saying, our words can still be ambiguous. For instance: When you yourself says the word ‘always’, what percentage of time does that event occur? Does ‘always’ occur 100% of the time? … Continue reading
Running … or sliding through?
If I asked you if you have ever intentionally run a red light, what would your response be? How about if I asked if you have ever slid though a red light? Aren’t they the same thing? Don’t they both … Continue reading
Always … for quite some time
Watching the news last night, I heard a very interesting line from the newscaster: “…There has always been problems for quite some time now …” Huh? It isn’t what he said, it’s what he meant to say
