Over the weekend I had a problem with my phone [the red one on the left pictured above]. My battery was on yellow [red means it is nearly completely depleted]. I connected it to the charger and walked away. Several hours later I checked on it and found out it could not be charged. I knew the battery had to be reset, but I couldn’t figure out how to get the back cover off! I called customer service and told my sad tale of woe to the customer rep. He told me to turn the phone over and, by the hinge, there was a place to push in to unhook the clasp to get the back cover off. The only thing I could find was a circle close to the ‘vent’ to push in. I confirmed that that was what I was to push. He reassured me it was. Here I was, using a pen to push in this little circle [seen above on the upper left corner of the black phone], trying to push in and remove the back of the phone. I pushed and pulled and tried to move, using not only the pen tip but also a small butter knife and a h’ors d’oeuvres fork! All to no avail. The customer service rep was oh-so-very-patiently waiting. I finally, after nearly breaking the phone, found the right area to push. It was not at all close to where I was pushing. There is a small silver area about 1/2″ [on the back of the phone] from the camera eye on the front of the phone. Once I clicked that, the back panel came off with no problem! I reset the battery and now the phone is completely charged. Let (more…)