I always thought Ben Stein was an intelligent, funny-looking guy with a nasally voice. I had no idea of his background: speech writer for presidents, a poverty lawyer, a trial lawyer in the field of trade regulation, actor, economist at the … Continue reading
Rally ’round the plane …
Filed under: Aviation Posts, communication, intention, interpretation, leadership Permalink
Do You Really Need Your Business Aircraft
I have been listening to the uninformed bash and slash business aviation … “the fat cats whisking their girlfriends / mistresses / lovers away to the islands …” or “those that can afford to own their own airplane don’t really … Continue reading
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Hotel Hospitality Service
Interesting how people create mental visual images ….. As I was eating in a crowded restaurant, I overheard someone talking about “Holiday Inn customer service”. It brought up vivid images of my Holiday Inn visits many years ago. It was … Continue reading
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Congress: "Do As I Say … Ignore What I Do!"
My head is spinning … it’s like watching a tennis match. The most recent attacks on general aviation [and flying private jets, many of which are not really 'jets'] has me very confused. First we hear that private airplanes are … Continue reading
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Emotions Rule!
At the Flight Attendants Conference 2010 , Matt Thurber wrote a compelling summary of the entire conference. He captured the high points of my session — Emotions Rule! — scroll down for an interesting read!
Bailout Dilemma
How often do you make a decision based on an assumption? You “paint with a broad stroke” instead of taking the time to investigate with an open mind? If you were the recipient of an unfair decision, how would you … Continue reading
Getting Results with No Authority
NBAA Schedulers & Dispatchers Conference, San Antonio, TX Winning the respect of chief pilots, directors of maintenance and others in your organization is crucial to your success, and possibly the success of your flight department – but your expertise only … Continue reading
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Inside your brain: Techniques for reducing conflict with coworkers
When cooperation with coworkers is at a low level, conflict increases, productivity decreases, tempers are shortened, deadlines are missed and safety is compromised. These high stress levels fuel conflict and disharmony, which directly affects productivity and damages your safety culture. … Continue reading
NBAA S&D PDP: The Voice of Leadership…
How Leaders Inspire, Influence & Achieve Results It’s a fact of organizational life: to lead well you must communicate well, especially in the fast-paced results-oriented atmosphere of business aviation where time can be of the essence. Identifying your triggers and … Continue reading
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