My membership for a particular organization was due to expire. I thanked them for their friendly reminder email, telling them I was not sure of the exact date that my membership would be up. Their response was: Our records show that … Continue reading
Emotions Rule!
At the Flight Attendants Conference 2010 , Matt Thurber wrote a compelling summary of the entire conference. He captured the high points of my session — Emotions Rule! — scroll down for an interesting read!
Social vs basic emotions
Social emotions shame,guilt jealousy have more thinking involved than basic emotions joy,love,anger. Latter more instinct & survival-based.
Filed under: emotional intelligence techniques, human factors, intention, leadership Permalink
Defenses rising ….
Next time you feel your defenses rising, ask yourself “why?”,then “which means?” & end with “how does that make me feel?”. Honesty is key!
Filed under: emotional intelligence techniques, human factors, leadership Permalink
Basis for thoughts
Emotions are the basis for our thoughts, but to change our emotions and our reactions, we must change our thoughts.
Is what you saw what happened?
It happens to all of us … we witness an injustice – someone is mistreated, or an email is misconstrued. You don’t know all the details, yet you are quick to judge the wrong-doer. Are you interpreting their behavior as … Continue reading
Addressing Nuts and Bolts before Planes and Cars
As a leader, how intuitive are you to what your followers are saying — and what they are not saying? Do you clear your mind of extraneous clutter before addressing issues? Do you dwell on what you will say and … Continue reading
Triggering the emotions of others
Many people ‘wander’ through life not cognizant of the effect they have on others. Others simply do not care – they are who they are and they will not change their people-interaction-skills or techniques for anyone. They believe it is … Continue reading