I was talking with a coaching client recently about their department policy. He was following the policy, only to be told by his boss the President that “Our department policies are guidelines only. It is ok to deviate from the … Continue reading
Department Policy?
Filed under: communication, emotional intelligence techniques, intention, interpretation, leadership Permalink
Creating Structured Dialog Part 1
Next time you need to have one of those dreaded conversations, remember that having a structured dialog helps you focus on the other person and enables you to more easily empathize with them. So what is this structured dialog? Let’s … Continue reading
