“Confusion and ambiguity kills; clarity keeps us safe.” Anonymous

How many times have you given instructions only to have an outcome not at all what you thought it would be?  For instance, you are driving down the road and are told to “make a right at the third intersection”.  Sounds clear – except if (more…)

NBAA Schedulers & Dispatchers Conference, San Antonio, TX Winning the respect of chief pilots, directors of maintenance and others in your organization is crucial to your success, and possibly the success of your flight department – but your expertise only gets you so far! Using your personal (more…)