Wednesday, March 10th, 2010
When I fly, usually on Southwest Airlines, I know the seat I want … usually I am not a creature of habit, in this case I am. Recently I flew back to Houston from Orlando and was sandwiched in between two monster children … you know the type: the ones (more…)
Tags: emotional intelligence skills, emotional intelligence techniques, houston hobby airport, orlando airport, parental guidance, ripple effect, Southwest Airlines
Posted in communication, emotional intelligence techniques, human factors, intention, interpretation, leadership, listening | No Comments »
Thursday, August 28th, 2008
I flew from Houston Hobby to Chicago Midway last week. As I usually do, I asked the Southwest Gate Agent how full the plane will be. I thought I heard the agent say “The plane holds 120. We are booked to 214.” WHAT???!!! Holy cow! I know I have (more…)
Tags: Chicago Midway, communications, Houston Hobby, interpretation, listening, Southwest Airlines
Posted in communication, interpretation, listening | No Comments »